Bus Com Questions with Approved and Verified
Answers Graded Excellently Top Tier
1. What is the most accurate statement about negative workplace messages?
a. Most businesses never experience situations that require delivering negative news.
b. Some businesses have to respond to complaints voiced on social network sites such as
Facebook and Twitter.
c. Because negative messages are rare, they do not have to be written as carefully as other
messages.
d. All of these choices are accurate. - CORRECT ANSWER ✔✔ -B
1. What is the most accurate statement about writing skills and social media?
a. Social media is seldom used in business, so writing for social media is not important
b. When writing for social media, correct grammar and spelling is not important
c. Because of social media, your writing skills will be on display; and the quality of your writing
can affect your career.
d. Writing for social media is completely different from writing traditional business documents -
CORRECT ANSWER ✔✔ -
1. Which of the following describes communication in today's digital age?
a. Communicators are increasingly switching to mobile devices.
,b. Messages are shorter and more frequent.
c. Message response time is much speedier.
d. All of the above statements describe communication in today's digital age - CORRECT
ANSWER ✔✔ -D
10. Select the best buffer to open a letter that refuses a request from a local nonprofit
organization for a charitable donation.
a. This is to inform you that your kind letter of May 14 has been directed to me for reply.
b. We have received your letter requesting a donation to your annual fund-raiser.
c. The services you provide for homeless families in our community are necessary and important.
d. Although we admire what your organization does for our community, unfortunately, we are
unable to donate to your fund-raiser at this time. - CORRECT ANSWER ✔✔ -
10. Which of the following is a command disguised as a polite request?
a. I need your sales data by tomorrow.
b. Will you please send my order by USPS Priority Mail.
c. Can you meet this month's deadline?
d. Did you bring a copy of the report to today's meeting? - CORRECT ANSWER ✔✔ -
10. Which of the following is an e-mail etiquette rule?
a. Obtain approval before forwarding any e-mail message
b. Soften the tone by including a friendly greeting and closing.
, c. Avoid writing in ALL CAPS.
d. All of these are e-mail etiquette rules. - CORRECT ANSWER ✔✔ -
11. The most important part of a bad-news letter is
a. a good buffer that starts the letter positively.
b. the professional letterhead on which it is printed.
c. a closing that ends the letter on a positive note.
d. the section that explains the reasons for the bad news. - CORRECT ANSWER ✔✔ -
11. What is the best advice for writing the body of a routine request message?
a. Avoid using graphic devices such as lists or headings because they might confuse the reader.
b. Remember that the quality of the information obtained from the request depends on the clarity
of your inquiry.
c. Make sure that the body is no longer than one paragraph.
d. Use the reader's name several times in the body to personalize your message. - CORRECT
ANSWER ✔✔ -
11. Which of the following is a similarity in e-mail messages and memos?
a. Both usually carry sensitive information.
b. Both are used only for internal messages.
c. Both generally close with action information, a summary of the message, or a closing thought.
Answers Graded Excellently Top Tier
1. What is the most accurate statement about negative workplace messages?
a. Most businesses never experience situations that require delivering negative news.
b. Some businesses have to respond to complaints voiced on social network sites such as
Facebook and Twitter.
c. Because negative messages are rare, they do not have to be written as carefully as other
messages.
d. All of these choices are accurate. - CORRECT ANSWER ✔✔ -B
1. What is the most accurate statement about writing skills and social media?
a. Social media is seldom used in business, so writing for social media is not important
b. When writing for social media, correct grammar and spelling is not important
c. Because of social media, your writing skills will be on display; and the quality of your writing
can affect your career.
d. Writing for social media is completely different from writing traditional business documents -
CORRECT ANSWER ✔✔ -
1. Which of the following describes communication in today's digital age?
a. Communicators are increasingly switching to mobile devices.
,b. Messages are shorter and more frequent.
c. Message response time is much speedier.
d. All of the above statements describe communication in today's digital age - CORRECT
ANSWER ✔✔ -D
10. Select the best buffer to open a letter that refuses a request from a local nonprofit
organization for a charitable donation.
a. This is to inform you that your kind letter of May 14 has been directed to me for reply.
b. We have received your letter requesting a donation to your annual fund-raiser.
c. The services you provide for homeless families in our community are necessary and important.
d. Although we admire what your organization does for our community, unfortunately, we are
unable to donate to your fund-raiser at this time. - CORRECT ANSWER ✔✔ -
10. Which of the following is a command disguised as a polite request?
a. I need your sales data by tomorrow.
b. Will you please send my order by USPS Priority Mail.
c. Can you meet this month's deadline?
d. Did you bring a copy of the report to today's meeting? - CORRECT ANSWER ✔✔ -
10. Which of the following is an e-mail etiquette rule?
a. Obtain approval before forwarding any e-mail message
b. Soften the tone by including a friendly greeting and closing.
, c. Avoid writing in ALL CAPS.
d. All of these are e-mail etiquette rules. - CORRECT ANSWER ✔✔ -
11. The most important part of a bad-news letter is
a. a good buffer that starts the letter positively.
b. the professional letterhead on which it is printed.
c. a closing that ends the letter on a positive note.
d. the section that explains the reasons for the bad news. - CORRECT ANSWER ✔✔ -
11. What is the best advice for writing the body of a routine request message?
a. Avoid using graphic devices such as lists or headings because they might confuse the reader.
b. Remember that the quality of the information obtained from the request depends on the clarity
of your inquiry.
c. Make sure that the body is no longer than one paragraph.
d. Use the reader's name several times in the body to personalize your message. - CORRECT
ANSWER ✔✔ -
11. Which of the following is a similarity in e-mail messages and memos?
a. Both usually carry sensitive information.
b. Both are used only for internal messages.
c. Both generally close with action information, a summary of the message, or a closing thought.
