Management 301 Exam #3 || with 100% Correct Answers.
organizing correct answers arranges people and resources to work towards a common goal
organizational structure correct answers systems of tasks, reporting relationships, a
communication linkage
organization chart correct answers describes the arrangement of work positions within an
organization
division of labor correct answers means that people and groups perform different jobs
formal structure correct answers official structure of the organization; the way things are
supposed to be; aligns people, positions and responsibility in the best possible way
social network analysis correct answers identifies the informal structures and their embedded
social relationships that are active in an organization; can help redesign the formal structure and
identify who people go to for help
departmentalization correct answers the process of grouping together people and jobs into work
units
functional structure correct answers groups together people with similar skills who perform
similar tasks; departmentalize
functional chimney correct answers lack of communication and coordination across functions
divisional structure correct answers groups together people working on the same product, in the
same area, or with similar customers
product structure correct answers focuses on single product or service
geographical structure correct answers brings together people and jobs performed in the same
location
customer structure correct answers groups together people and jobs that serve the same
customers or clients
matrix structure correct answers combines functional and divisional approaches to emphasize
project or program teams; workers belong to at least 2 formal groups at the same time
cross-functional team correct answers brings together members from different functional
departments
team structure correct answers uses permanent and temporary cross-functional teams to improve
lateral relations
, network structure correct answers uses IT to link with networks of outside suppliers and service
contractors
EX: Oprah
virtual organization correct answers uses information technologies to operate as a shifting
network of alliances
organizational design correct answers the process of configuring organizations to meet
environmental challenges
span of control correct answers the number of persons directly reporting to a manager
centralization correct answers top management keeps the power to make the most decisions
decentralization correct answers top management allows lower levels to help make many
decisions
delegation correct answers process of entrusting work to others; results from decentralization
empowerment correct answers gives people freedom to do their jobs as they think best and gives
people job freedom and power to influence affairs in the organization; results when delegation is
done well
leadership correct answers process of inspiring others to work hard to accomplish important
tasks
power correct answers the ability to get someone else to do something you want done
reward power correct answers achieves influence by offering something of value
EX: the carrot
coercive power correct answers achieves influence by punishment
EX: the stick
legitimate power correct answers achieve influence by formal authority
EX: the boss (whomever is given the job)
expert power correct answers achieves influence by special knowledge
EX: Franklin at Vanderbilt
referent power correct answers achieves influence by personal identification
EX: Franklin's likeability
vision correct answers clear sense of the future
organizing correct answers arranges people and resources to work towards a common goal
organizational structure correct answers systems of tasks, reporting relationships, a
communication linkage
organization chart correct answers describes the arrangement of work positions within an
organization
division of labor correct answers means that people and groups perform different jobs
formal structure correct answers official structure of the organization; the way things are
supposed to be; aligns people, positions and responsibility in the best possible way
social network analysis correct answers identifies the informal structures and their embedded
social relationships that are active in an organization; can help redesign the formal structure and
identify who people go to for help
departmentalization correct answers the process of grouping together people and jobs into work
units
functional structure correct answers groups together people with similar skills who perform
similar tasks; departmentalize
functional chimney correct answers lack of communication and coordination across functions
divisional structure correct answers groups together people working on the same product, in the
same area, or with similar customers
product structure correct answers focuses on single product or service
geographical structure correct answers brings together people and jobs performed in the same
location
customer structure correct answers groups together people and jobs that serve the same
customers or clients
matrix structure correct answers combines functional and divisional approaches to emphasize
project or program teams; workers belong to at least 2 formal groups at the same time
cross-functional team correct answers brings together members from different functional
departments
team structure correct answers uses permanent and temporary cross-functional teams to improve
lateral relations
, network structure correct answers uses IT to link with networks of outside suppliers and service
contractors
EX: Oprah
virtual organization correct answers uses information technologies to operate as a shifting
network of alliances
organizational design correct answers the process of configuring organizations to meet
environmental challenges
span of control correct answers the number of persons directly reporting to a manager
centralization correct answers top management keeps the power to make the most decisions
decentralization correct answers top management allows lower levels to help make many
decisions
delegation correct answers process of entrusting work to others; results from decentralization
empowerment correct answers gives people freedom to do their jobs as they think best and gives
people job freedom and power to influence affairs in the organization; results when delegation is
done well
leadership correct answers process of inspiring others to work hard to accomplish important
tasks
power correct answers the ability to get someone else to do something you want done
reward power correct answers achieves influence by offering something of value
EX: the carrot
coercive power correct answers achieves influence by punishment
EX: the stick
legitimate power correct answers achieve influence by formal authority
EX: the boss (whomever is given the job)
expert power correct answers achieves influence by special knowledge
EX: Franklin at Vanderbilt
referent power correct answers achieves influence by personal identification
EX: Franklin's likeability
vision correct answers clear sense of the future
