COB 300 OPERATIONS TEST 1
operations management - correct answer ✔✔management of systems of processes that create goods
and services
processes - correct answer ✔✔converting inputs to outputs
operations manager - correct answer ✔✔who guides the system through decision making---- has to
make design and operating decisions
operations finance marketing - correct answer ✔✔3 functions of business organizations
upper management processes - correct answer ✔✔govern operation of the entire organization
operational processes - correct answer ✔✔core processes that make up the value stream
supporting processes - correct answer ✔✔support core processes
variation - correct answer ✔✔can be disruptive to operations and supply chain processes :additional
costs, delays and shortages, poor quality, inefficient work systems
4 sources of variation - correct answer ✔✔variety of goods and services being offered
structural variation in demand
random variation
assignable variation
physical model - correct answer ✔✔looks like real life counterparts
schematic model - correct answer ✔✔looks less like real life than physical model
, mathematic - correct answer ✔✔looks nothing like real life
ways businesses compete - correct answer ✔✔identify consumer wants and needs
price and quality
advertising and promoition
product differentitation
flexibility
delivery time
competitiveness - correct answer ✔✔how effectively an organization meets the wants and needs of
customers relative to others that offer similar goods and services
mission statement - correct answer ✔✔serves as a basis for organizational goals
goals - correct answer ✔✔destinations
strategies - correct answer ✔✔road ma
order qualifiers - correct answer ✔✔characteristics that customers perceive as minimum standards of
acceptability for a product or service to be considered as a potential purchase
orer winners - correct answer ✔✔charctersitcs job a good or serve that cause it to be perceived as better
than competition
quality based - correct answer ✔✔focuses on quality in all forms of organziztion
time based - correct answer ✔✔focuses on reducing time needed to accomplish task
agile operations - correct answer ✔✔focus on flexibility and adaptability to change
operations management - correct answer ✔✔management of systems of processes that create goods
and services
processes - correct answer ✔✔converting inputs to outputs
operations manager - correct answer ✔✔who guides the system through decision making---- has to
make design and operating decisions
operations finance marketing - correct answer ✔✔3 functions of business organizations
upper management processes - correct answer ✔✔govern operation of the entire organization
operational processes - correct answer ✔✔core processes that make up the value stream
supporting processes - correct answer ✔✔support core processes
variation - correct answer ✔✔can be disruptive to operations and supply chain processes :additional
costs, delays and shortages, poor quality, inefficient work systems
4 sources of variation - correct answer ✔✔variety of goods and services being offered
structural variation in demand
random variation
assignable variation
physical model - correct answer ✔✔looks like real life counterparts
schematic model - correct answer ✔✔looks less like real life than physical model
, mathematic - correct answer ✔✔looks nothing like real life
ways businesses compete - correct answer ✔✔identify consumer wants and needs
price and quality
advertising and promoition
product differentitation
flexibility
delivery time
competitiveness - correct answer ✔✔how effectively an organization meets the wants and needs of
customers relative to others that offer similar goods and services
mission statement - correct answer ✔✔serves as a basis for organizational goals
goals - correct answer ✔✔destinations
strategies - correct answer ✔✔road ma
order qualifiers - correct answer ✔✔characteristics that customers perceive as minimum standards of
acceptability for a product or service to be considered as a potential purchase
orer winners - correct answer ✔✔charctersitcs job a good or serve that cause it to be perceived as better
than competition
quality based - correct answer ✔✔focuses on quality in all forms of organziztion
time based - correct answer ✔✔focuses on reducing time needed to accomplish task
agile operations - correct answer ✔✔focus on flexibility and adaptability to change
