TEST: Outback host test 100% Solved
What does "no worries hours" mean? Correct-No worry Wednesday has a special for a 3
course meal of only 12.99 (I think)
What is Outback's address and phone number? Correct-3586 Sangani Blvd. Suite H
D'Iberville, Ms 39540
(228) 392-9797
Fax: (228)392-9798
How can you tell if a server has greeted a table? Correct-Coasters are spread out in front of
each customer
What do we mean by "customer concern"? Correct-We are concerned that our customers
have had a great meal, were comfortable, believe they received value and will be frequenting
our restaurant again.
List of the methods of payment that we accept Correct-
, TEST: Outback host test 100% Solved
How would you handle: a customer has never been to Outback Steakhouse Correct-Let the
server and manager know, review the menu with them if they are waiting
How would you handle: a party that doesn't like where they have been seated Correct-
Move them to wherever they would like to sit
How would you handle: the customer makes a negative comment when leaving Correct-
Get a manager
How would you handle: a table hasn't been waited on Correct-Get their drink order, tell
the manager, get the drinks on the table immediately
How would you handle: an open table that hasn't been bussed yet Correct-Paige the next
customers on your list for the Open Table. Initiate conversation with them in the lobby while
you are waiting for the table to be bussed. Hosts can also help bus tables
How would you handle: a party with children Correct-Give them crayons, coloring books,
and toys; ask about high chairs, booster seats, Etc. If you see a child that is restless, offer
What does "no worries hours" mean? Correct-No worry Wednesday has a special for a 3
course meal of only 12.99 (I think)
What is Outback's address and phone number? Correct-3586 Sangani Blvd. Suite H
D'Iberville, Ms 39540
(228) 392-9797
Fax: (228)392-9798
How can you tell if a server has greeted a table? Correct-Coasters are spread out in front of
each customer
What do we mean by "customer concern"? Correct-We are concerned that our customers
have had a great meal, were comfortable, believe they received value and will be frequenting
our restaurant again.
List of the methods of payment that we accept Correct-
, TEST: Outback host test 100% Solved
How would you handle: a customer has never been to Outback Steakhouse Correct-Let the
server and manager know, review the menu with them if they are waiting
How would you handle: a party that doesn't like where they have been seated Correct-
Move them to wherever they would like to sit
How would you handle: the customer makes a negative comment when leaving Correct-
Get a manager
How would you handle: a table hasn't been waited on Correct-Get their drink order, tell
the manager, get the drinks on the table immediately
How would you handle: an open table that hasn't been bussed yet Correct-Paige the next
customers on your list for the Open Table. Initiate conversation with them in the lobby while
you are waiting for the table to be bussed. Hosts can also help bus tables
How would you handle: a party with children Correct-Give them crayons, coloring books,
and toys; ask about high chairs, booster seats, Etc. If you see a child that is restless, offer
