COPE MODULES QUESTIONS AND
ANSWERS ALL CORRECT
Which of the following is the adequate way to speak to a nonresponsive patient who
recently suffered a stroke? - Answer-Continually communicate in a normal voice with
the patient regardless of their awareness
The immune system is the ______ line of defense. - Answer-3rd
Select the one that is NOT a patient identifier: - Answer-Asking the patient's visitors
what relation they have to the patient
AIDET is: - Answer-Acknowledge, Introduce, Duration, Explain, Thank
HCAHPS stands for: - Answer-Hospital Consumer Assessment of Healthcare Providers
and Systems
Of the 11 HCAHPS measures, scholars can directly impact: - Answer-Cleanliness and
Quietness: Being vigilant about keeping a patient's room uncluttered and helping control
noise levels, especially near patient rooms
Responsiveness of Hospital Staff: Answering call lights and rounding on patients to
anticipate needs
If a Scholar comes to their shift with every component of their uniform except their
uniform polo shirt, what should they do according to the CHS Policies and Procedures?
- Answer-Go home because you cannot perform your shift without your full uniform
If a Scholar's back is hurting the morning they wake up for their shift, so much so that
they have difficulty getting out of bed, what should they do? - Answer-Cancel their shift
by emailing their Department Coordinator, call the unit 15 minutes after the shift start
time to inform the unit staff, and attend to back pain with health care professional input
True or False: Scholars are prohibited from reporting to their shift using or under the
influence of drugs/alcohol. - Answer-True
If a Scholar's family member is admitted to their program site, which of the following can
they do when at the site but not on shift? - Answer-Comfort their parent and advocate
for them
A Scholar developed a close bond with a patient and would like to stay in touch with
them post discharge. Which of the following actions can the Scholar take? - Answer-
Wish the patient well and thank them for choosing the site for their place of care
, If a Scholar wants to publish an article, school paper, research poster, etc. with site or
program data, what actions must they take? - Answer-Request written approval for
data/logo use from the PM and the appropriate site department
If an active Scholar plans to accept employment at a CHS Programs site, what should
the Scholar do? - Answer-Inform their site PM for program success story and inquire
about any conflict of interest policies that would prevent continued participation in CHS
Programs
If a Scholar observes another Scholar taking a selfie with a patient, what should they
do? - Answer-Remind the Scholar of CHS and site policies, ensure the picture is
deleted from all folders in the phone, and then report the situation to the Charge Nurse
and Program Manager
Which of the following statements are true about CHS Programs' wireless device
policy? - Answer-Wireless devices need to be turned off and stored during shift hours
(department designated storage location or Scholar's car)
If a Scholar receives a suspension email requesting dates/times they are available for a
counseling session, how soon does the Scholar need to reply and how soon do they
need to attend a counseling session? - Answer-48 hours, 2 weeks
Six hours before your scheduled shift, an emergency arises and you will not be able to
perform your weekly participant duties. You must do which of the following? - Answer-
Call the Charge Nurse of your department and Email your Department Coordinator
What are some pieces of equipment used to help with safe patient handling? - Answer-
Mechanical Lifts
Boards
Air Mattresses
Slide Sheets
What is one of the impacts of a health care facility losing their accreditation? - Answer-
Loss of payments from federally funded Medicare and Medicaid programs
What kind of national patient safety goal would come out of the Quaid sentinel event? -
Answer-Use of medicines safely goal
Which is an Accrediting Agency? - Answer-Healthcare Facilities Accreditation Program
(HFAP)Healthcare Facilities Accreditation Program (HFAP)
The Joint Commission
Det Norske Veritas (DNV)
ANSWERS ALL CORRECT
Which of the following is the adequate way to speak to a nonresponsive patient who
recently suffered a stroke? - Answer-Continually communicate in a normal voice with
the patient regardless of their awareness
The immune system is the ______ line of defense. - Answer-3rd
Select the one that is NOT a patient identifier: - Answer-Asking the patient's visitors
what relation they have to the patient
AIDET is: - Answer-Acknowledge, Introduce, Duration, Explain, Thank
HCAHPS stands for: - Answer-Hospital Consumer Assessment of Healthcare Providers
and Systems
Of the 11 HCAHPS measures, scholars can directly impact: - Answer-Cleanliness and
Quietness: Being vigilant about keeping a patient's room uncluttered and helping control
noise levels, especially near patient rooms
Responsiveness of Hospital Staff: Answering call lights and rounding on patients to
anticipate needs
If a Scholar comes to their shift with every component of their uniform except their
uniform polo shirt, what should they do according to the CHS Policies and Procedures?
- Answer-Go home because you cannot perform your shift without your full uniform
If a Scholar's back is hurting the morning they wake up for their shift, so much so that
they have difficulty getting out of bed, what should they do? - Answer-Cancel their shift
by emailing their Department Coordinator, call the unit 15 minutes after the shift start
time to inform the unit staff, and attend to back pain with health care professional input
True or False: Scholars are prohibited from reporting to their shift using or under the
influence of drugs/alcohol. - Answer-True
If a Scholar's family member is admitted to their program site, which of the following can
they do when at the site but not on shift? - Answer-Comfort their parent and advocate
for them
A Scholar developed a close bond with a patient and would like to stay in touch with
them post discharge. Which of the following actions can the Scholar take? - Answer-
Wish the patient well and thank them for choosing the site for their place of care
, If a Scholar wants to publish an article, school paper, research poster, etc. with site or
program data, what actions must they take? - Answer-Request written approval for
data/logo use from the PM and the appropriate site department
If an active Scholar plans to accept employment at a CHS Programs site, what should
the Scholar do? - Answer-Inform their site PM for program success story and inquire
about any conflict of interest policies that would prevent continued participation in CHS
Programs
If a Scholar observes another Scholar taking a selfie with a patient, what should they
do? - Answer-Remind the Scholar of CHS and site policies, ensure the picture is
deleted from all folders in the phone, and then report the situation to the Charge Nurse
and Program Manager
Which of the following statements are true about CHS Programs' wireless device
policy? - Answer-Wireless devices need to be turned off and stored during shift hours
(department designated storage location or Scholar's car)
If a Scholar receives a suspension email requesting dates/times they are available for a
counseling session, how soon does the Scholar need to reply and how soon do they
need to attend a counseling session? - Answer-48 hours, 2 weeks
Six hours before your scheduled shift, an emergency arises and you will not be able to
perform your weekly participant duties. You must do which of the following? - Answer-
Call the Charge Nurse of your department and Email your Department Coordinator
What are some pieces of equipment used to help with safe patient handling? - Answer-
Mechanical Lifts
Boards
Air Mattresses
Slide Sheets
What is one of the impacts of a health care facility losing their accreditation? - Answer-
Loss of payments from federally funded Medicare and Medicaid programs
What kind of national patient safety goal would come out of the Quaid sentinel event? -
Answer-Use of medicines safely goal
Which is an Accrediting Agency? - Answer-Healthcare Facilities Accreditation Program
(HFAP)Healthcare Facilities Accreditation Program (HFAP)
The Joint Commission
Det Norske Veritas (DNV)
