Cigna’s Test-Out Exam for Selling with Integrity

Cigna’s Test-Out Exam for Selling with Integrity When verifying if a doctor is in the Cigna Healthcare network, which of the following is correct? - You should verify doctors and other providers using the Provider Lookup Tool, download the daily provider spreadsheets from the resource library, and/or call the CARL Unit. --- What key points can you discuss with your customer to help them understand their prescription drug coverage? - All of the above. --- What is a key consultative selling skill that is essential for building trust and establishing a long-term customer relationship? - Rapport. --- How can you best position the benefits of our plans to align with a customer's specific needs? - Craft a narrative about how the plan addresses their specific concerns or needs. --- Which of the following statements is true about the Scope of Appointment (SOA) requirements? - All planned one-on-one appointments require the completion of an SOA prior to the appointment. --- Which of the following is a Cigna Healthcare Guiding Principle that we want all our representatives, agents, and partners to adopt? - Do the right thing. Always! --- Which type of preparation is important for a sales agent’s routine? - Mental and material preparation. --- Which of the following applies when discussing the benefits of any of our plans? - Use the Summary of Benefits and cover all the benefits of the plan. --- Bella, a telesales agent, is enrolling a customer on an inbound call and using the Enrollment script. What must she do? - She must not skip or add to the enrollment script; it must be used verbatim. --- What is true about our paper Scope of Appointment (SOA) guidance for brokers? - Broker agents may choose to submit or not submit a paper SOA with an application. --- Which statement is true regarding commission payments from Cigna Healthcare? - To receive a commission payment, both the agent and agency must be properly contracted, licensed, trained, and appointed before making a sale. --- What is accurate regarding submitting an enrollment application? - You must submit the application within 2 calendar days of receiving the completed enrollment form. --- Lucas, a licensed agent contracted and appointed by Cigna Healthcare Medicare, still needs to do what to complete all requirements for selling Cigna Medicare plans? - Both B. and C. (Note: Specific details for options B and C are not provided but ind