RWST106 - SSG (Service and Support
Guide Assessment)
AftersreplacementsofsthesmotherboardsinsyoursLenovoscommercialsorsconsumersPC,syou'lls
wantstostransfersthesmachinesinformationsandsserialsnumbersontosthesnewsboard.sWheresca
nsyousfindsthestoolstosaccomplishsthissupdate?s-scorrectsanswers--eSupport
AsspartsofsasWarrantysWorksOrdersReview,sthesfollowingsitemssapply:s-scorrectsanswers--
ThesreturnedspartsmustsmatchsthespartsdescribedsonsthesWarrantysPortal,sandsmustsbesfrees
ofsdamagescausedsbysabuse.sIfsasproofsofspurchasesissrequired,sthesdocumentsshouldsbesor
iginatedsbysLenovosorsasLenovosBusinesssPartner.sThespartsmustsbescomplete,snotscannib
alized,sorspreviouslysalteredsbysas3rdspartysvendor.
Dockingsstationssshouldsbesrequestedsusingswhichstypesofsworksorder?s-scorrectsanswers--
Optionsworksorders
Howslongsdosyoushavestosreturnsasdefective/returnablespart?s-scorrectsanswers--
30sdayssfromsdatesofspartsshipment
IfsyousneedssupportswithsasworksordersyoussubmittedsinsNGSP,swhosshouldsyouscontact?s-
scorrectsanswers--SMSC
Multiplesrepairsstosthessamesserialsnumbersduringsas___speriodsaresconsideredsassinglesrep
air;sLenovoswillsprovidespartssforsthessecondsandssubsequentsworksorders,sbutsonlysthesfirsts
orderswillshavesreimbursements(ifsapplicable)s-scorrectsanswers--30sday
Onsasvisit,sasTechniciansrepairssmultiplesmachinessatsthessameslocation,sYousshouldsonlysli
ststhesfirstsmachinesass_____swhensfillingsoutsasworksordersinsthesPortal.s-scorrectsanswers--
Onsite
OncesasTechnicianshassremovedsasdefectivespartsfromsascustomer'ssmachine,sitsmustsbesre
turnedstosLenovoswithins____sdayssofspartsthesshipmentsdate.s-scorrectsanswers--30sdays
Repairspartsscansbesdeliveredsto:s-scorrectsanswers---Customer'sslocations-
Dealer'sslocations-Techniciansslocations-Alternateslocation
Selectsallsthescorrectsstepsstosfollowswhensreturningsparts:s(Selectsallsthatsapply)s-
scorrectsanswers--
Partssmustsbesreturnedswithins30sdayssandsmustshavesnosCID.sUsesthesoriginalsorsequivale
ntsprotectivespackaging,sincludingsasstaticsshieldsbag.sIfsasreplacementsreturnslabelsissneed
ed,semailsasrequeststosthesSMSCsincludingsthesworksordersnumbersandsthespartsnumbers.
SelectsthescorrectsstatementsaboutsAccidentalsDamagesProtections(ADP):s-
scorrectsanswers--Itsissansoptionalsservicesthatscoverssaccidentalsspillssandsdrops.
Guide Assessment)
AftersreplacementsofsthesmotherboardsinsyoursLenovoscommercialsorsconsumersPC,syou'lls
wantstostransfersthesmachinesinformationsandsserialsnumbersontosthesnewsboard.sWheresca
nsyousfindsthestoolstosaccomplishsthissupdate?s-scorrectsanswers--eSupport
AsspartsofsasWarrantysWorksOrdersReview,sthesfollowingsitemssapply:s-scorrectsanswers--
ThesreturnedspartsmustsmatchsthespartsdescribedsonsthesWarrantysPortal,sandsmustsbesfrees
ofsdamagescausedsbysabuse.sIfsasproofsofspurchasesissrequired,sthesdocumentsshouldsbesor
iginatedsbysLenovosorsasLenovosBusinesssPartner.sThespartsmustsbescomplete,snotscannib
alized,sorspreviouslysalteredsbysas3rdspartysvendor.
Dockingsstationssshouldsbesrequestedsusingswhichstypesofsworksorder?s-scorrectsanswers--
Optionsworksorders
Howslongsdosyoushavestosreturnsasdefective/returnablespart?s-scorrectsanswers--
30sdayssfromsdatesofspartsshipment
IfsyousneedssupportswithsasworksordersyoussubmittedsinsNGSP,swhosshouldsyouscontact?s-
scorrectsanswers--SMSC
Multiplesrepairsstosthessamesserialsnumbersduringsas___speriodsaresconsideredsassinglesrep
air;sLenovoswillsprovidespartssforsthessecondsandssubsequentsworksorders,sbutsonlysthesfirsts
orderswillshavesreimbursements(ifsapplicable)s-scorrectsanswers--30sday
Onsasvisit,sasTechniciansrepairssmultiplesmachinessatsthessameslocation,sYousshouldsonlysli
ststhesfirstsmachinesass_____swhensfillingsoutsasworksordersinsthesPortal.s-scorrectsanswers--
Onsite
OncesasTechnicianshassremovedsasdefectivespartsfromsascustomer'ssmachine,sitsmustsbesre
turnedstosLenovoswithins____sdayssofspartsthesshipmentsdate.s-scorrectsanswers--30sdays
Repairspartsscansbesdeliveredsto:s-scorrectsanswers---Customer'sslocations-
Dealer'sslocations-Techniciansslocations-Alternateslocation
Selectsallsthescorrectsstepsstosfollowswhensreturningsparts:s(Selectsallsthatsapply)s-
scorrectsanswers--
Partssmustsbesreturnedswithins30sdayssandsmustshavesnosCID.sUsesthesoriginalsorsequivale
ntsprotectivespackaging,sincludingsasstaticsshieldsbag.sIfsasreplacementsreturnslabelsissneed
ed,semailsasrequeststosthesSMSCsincludingsthesworksordersnumbersandsthespartsnumbers.
SelectsthescorrectsstatementsaboutsAccidentalsDamagesProtections(ADP):s-
scorrectsanswers--Itsissansoptionalsservicesthatscoverssaccidentalsspillssandsdrops.
