Devoted Certification 24 Already Rated A+

DEVOTED CERTIFICATION 24 ALREADY RATED A+ Customer Interaction Scenarios 1. Mrs. Carson's Inquiry: - Customer Concern: Mrs. Carson, who is often confused about her health plan and the healthcare system, asks Joyce, her Devoted Sales Agent, for assistance. - Joyce's Response: "As your Devoted Sales Agent, you can always call me with questions. Additionally, Devoted has a dedicated Guide Team focused on simplifying your healthcare experience. They will reach out to you periodically, and you can always call them with questions. They want to hear from you." 2. Luis's Options with Full Low-Income Subsidy (LIS): - Agent Statement: Wayne informs Luis that, since he receives the full low-income subsidy (LIS) from SSA or the Federal government, he would not have to pay the premium on the Devoted Health Select/Prime/Premium plans, which may best suit his needs. --- Devoted Health Guide Team - Composition: The Devoted Health Guides consist of a team of clinical and service professionals who collaborate to support each member. --- Agent Event Registration - Event Registration Requirement: Agents must register informal or educational events with Devoted Health at least 7 days in advance. --- Devoted Health's Core Ingredients - Core Ingredients: - Newer Medicare Advantage (MA) plan - Technology platform - Strong provider partnerships - Devoted Guides - Devoted Medical Group --- Model of Care - Main Component: The main component of Devoted Health’s model of care encompasses all of these options. --- Sales Presentation Guidelines 1. Mr. Finn's Sales Presentation: - Food Provision: Mr. Finn can provide light refreshments or snacks for his guests during a sales presentation. 2. Plan Options Offered by Devoted Health: - Plan Types: - HMO - PPO - DSNP - CSNP - HMO MA-only - PPO MA-only 3. Mr. Seinfeld's Plan Change Inquiry: - Situation: Mr. Seinfeld calls Jackie with plans to move from Cuyahoga County, Ohio, to Palm Beach County, Florida, on June 1. - Jackie's Instruction: Jackie informs Mr. Seinfeld that he must switch from the Devoted plan in Cuyahoga County to the Devoted plan in Palm Beach. He can make this change one month prior to his move and up to two months afterward. Mr. Seinfeld can call Devoted Health to initiate this change, and Jackie will remain as his agent of record (AOR). --- HMO Member Guidelines - HMO Member Requirement: Devoted Health HMO members must select an in-network primary care physician at the time of enrollment. --- Extra Benefits and Value Proposition 1. Extras on Devoted Health Plans: - Extra Benefits Description: All of these are extra benefits, plus more. 2. Value Proposition: Devoted Health’s value proposition includes all of these aspects.