©THEBRIGHT EXAM STUDY SOLUTIONS 8/22/2024 12:54 PM
Chapter 6 Medical office Administration
Exam Questions And Correct Answers
The most important public relations responsibility of the medical assistant is to: -
answer✔✔place, receive, and screen telephone calls in a friendly, efficient, and courteous
manner
The telephone caller's response is determined by: - answer✔✔the manner in which the assistant
speaks
Cellular telephones: - answer✔✔-are not secure
-encounter signal interference in airports and mountainous areas
-are very popular
-are the best tool for physicians to keep in contact with office staff and hospital personnel
A telephone service that is a type of answering system used to store and forward messages is: -
answer✔✔voice mail
When setting up and using the option of a voice mail system in the medical office: -
answer✔✔always ask the caller if he or she would like to be connected before transferring the
call to voice mail
When leaving a voice mail message to confirm a patient's appointment with an infertility clinic: -
answer✔✔leave your name and the physician's name and request a return call stating the
telephone number
A total practice management system (TPMS) that allows secure messages to be sent via the
computer to member of the health care team is called a/an: - answer✔✔electronic messaging
system
Use of an answering machine in a medical office is: - answer✔✔not recommended
If patients understand telephone rules by having procedures outlined in an information booklet,
management consults have determined that telephone calls to the medical office can be reduced
by: - answer✔✔30%
It is standard practice to try and answer an incoming telephone call: - answer✔✔before the third
ring
Chapter 6 Medical office Administration
Exam Questions And Correct Answers
The most important public relations responsibility of the medical assistant is to: -
answer✔✔place, receive, and screen telephone calls in a friendly, efficient, and courteous
manner
The telephone caller's response is determined by: - answer✔✔the manner in which the assistant
speaks
Cellular telephones: - answer✔✔-are not secure
-encounter signal interference in airports and mountainous areas
-are very popular
-are the best tool for physicians to keep in contact with office staff and hospital personnel
A telephone service that is a type of answering system used to store and forward messages is: -
answer✔✔voice mail
When setting up and using the option of a voice mail system in the medical office: -
answer✔✔always ask the caller if he or she would like to be connected before transferring the
call to voice mail
When leaving a voice mail message to confirm a patient's appointment with an infertility clinic: -
answer✔✔leave your name and the physician's name and request a return call stating the
telephone number
A total practice management system (TPMS) that allows secure messages to be sent via the
computer to member of the health care team is called a/an: - answer✔✔electronic messaging
system
Use of an answering machine in a medical office is: - answer✔✔not recommended
If patients understand telephone rules by having procedures outlined in an information booklet,
management consults have determined that telephone calls to the medical office can be reduced
by: - answer✔✔30%
It is standard practice to try and answer an incoming telephone call: - answer✔✔before the third
ring
