ITIL 4 FOUNDATION INTRODUCTION
WITH CORRECT ANSWERS
Identify the missing word in the following sentence.
ITIL, the most widely accepted approach to IT service
management in the world, is developed, managed and
operated by the [?] organization.
—(ISC)²
—ANXELOS
—CompTIA
—ISACA ANSWER ANXELOS
is a joint venture set up in 2014 by the Government of the
United Kingdom and Capita, to develop, manage and operate
qualifications in best practice such as ITIL.
Which two courses are specifically part of the ITIL® Managing
Professional (MP) career path requirement?
—ITIL® Foundation
—ITIL® Specialist - Create, Deliver, & Support
—ITIL® Leader - Digital & IT Strategy
—ITIL® Specialist - Drive Stakeholder Value ANSWER —ITIL®
Leader - Digital & IT Strategist
—ITIL® Specialist - Drive Stakeholder Value
—ITIL® Specialist - Create, Deliver. & Support
How many minutes does one have to take the ITIL 4 exam if
not taking it in their native or working language?
, —70
—75
—65
—60 ANSWER 75 minutes
The candidate has 75 minutes to answer 40 questions if not
taking the exam in their native or working language.
What is the comprehensive framework that ITIL 4 provides to
global organizations?
—ITSM
—Information libraries
—Agile
—Continual improvement ANSWER ITSM
ITIL 4 provides organizations with a comprehensive framework
for Information Technology Service Management (ITSM). It is
designed to ensure that an effective, efficient, flexible,
coordinated and integrated system for governance and
management of IT services is established and continually
improving in the organization.
According to ITIL4, almost all services today have which
characteristic?
—They rarely create direct value
—They are IT-enabled
—Services have not fundamentally changed
—They are running in a public cloud ANSWER They are IT-
enabled
Almost all services are IT-enabled, meaning there is
tremendous benefit for organizations in creating, expanding,
and improving their IT service management capability.
WITH CORRECT ANSWERS
Identify the missing word in the following sentence.
ITIL, the most widely accepted approach to IT service
management in the world, is developed, managed and
operated by the [?] organization.
—(ISC)²
—ANXELOS
—CompTIA
—ISACA ANSWER ANXELOS
is a joint venture set up in 2014 by the Government of the
United Kingdom and Capita, to develop, manage and operate
qualifications in best practice such as ITIL.
Which two courses are specifically part of the ITIL® Managing
Professional (MP) career path requirement?
—ITIL® Foundation
—ITIL® Specialist - Create, Deliver, & Support
—ITIL® Leader - Digital & IT Strategy
—ITIL® Specialist - Drive Stakeholder Value ANSWER —ITIL®
Leader - Digital & IT Strategist
—ITIL® Specialist - Drive Stakeholder Value
—ITIL® Specialist - Create, Deliver. & Support
How many minutes does one have to take the ITIL 4 exam if
not taking it in their native or working language?
, —70
—75
—65
—60 ANSWER 75 minutes
The candidate has 75 minutes to answer 40 questions if not
taking the exam in their native or working language.
What is the comprehensive framework that ITIL 4 provides to
global organizations?
—ITSM
—Information libraries
—Agile
—Continual improvement ANSWER ITSM
ITIL 4 provides organizations with a comprehensive framework
for Information Technology Service Management (ITSM). It is
designed to ensure that an effective, efficient, flexible,
coordinated and integrated system for governance and
management of IT services is established and continually
improving in the organization.
According to ITIL4, almost all services today have which
characteristic?
—They rarely create direct value
—They are IT-enabled
—Services have not fundamentally changed
—They are running in a public cloud ANSWER They are IT-
enabled
Almost all services are IT-enabled, meaning there is
tremendous benefit for organizations in creating, expanding,
and improving their IT service management capability.
