Which of the following actions is more likely to be taken by a manager rather than a leader?
a. Striving for change and innovation through inspiration and motivation.
b. Working with a group of people to accomplish a desired goal in an efficient manner.
c. Defining the competitive landscape of an organization and setting strategic goals for the
long term.
d. Setting direction for a firm and aligning people to focus on the organization's vision.
correct answers b. Working with a group of people to accomplish a desired goal in an
efficient manner.
Nathan works at GoDrive Rentals, a car rental company. His job involves motivating and
developing the company's sales teams as well as working with senior executives in
developing and refining the company's marketing and sales strategies. From the given
description, it can be concluded that Nathan is most likely a(n):
a. middle-level manager.
b. entry-level executive.
c. HR manager.
d. senior executive. correct answers a. middle-level manager.
Which of the following is the first step in organizing for stakeholder management?
a. Define connections between various stakeholders
b. Determine stakes for each stakeholder
c. Identify specific subsets within stakeholders
d. Map all stakeholder relationships of the firm correct answers d. Map all stakeholder
relationships of the firm
Which of the following was a reason for the decline of the shareholder view of management?
correct answers d. The singular focus on shareholder value resulted in a lack of investment in
new products and an erosion in quality standards.
The ________ view of the firm helps managers better understand the complex internal and
external environment of a firm in today's marketplace.
a. stakeholder
b. shareholder
c. conceptual
d. managerial correct answers a. stakeholder
Which of the following approaches to management compared an organization to a well-oiled
machine and the manager to a machine operator?
a. Weber's bureaucratic organization structure
b. Taylor's scientific management approach
c. The human relations movement
d. The contingent view of management correct answers b. Taylor's scientific management
approach
Sally is the manager of Grubb It, a fast-food outlet. She is looking out for trends or events
that could turn out to be a problem for the outlet in the future. She believes that the outlet's
close proximity to a school could pose a problem, owing to growing concern over childhood