with Correct Answers Graded Perfect
Score A+
2 examples of premier shipping products? - Answer -Express and Global Express Guaranteed
3 ways to obtain insurance? - Answer -Retail counters, online, self service kiosk
4 methods to pay for COD - Answer -Check, Cash, Debit Card, Money Order
An application for a refund is? - Answer -PS 3533
Anonymous Mail - Answer -Any mail bearing stamps that weighs over 13oz that is not presented at
the retail counter
Are package services sealed from inspection? - Answer -No
Audit of a clerk with an individual accountability is done when? - Answer -4 months or 120 days
Audits of a clerk in a Segmented inventory accountability is done when? - Answer -3 months or 90
days
Authorization to Hold mail may be done for a maximum of? - Answer -30 days
Authorization to Hold Mail may be done in a minimum of? - Answer -3 days
Automatically insured for up to $100 against loss or damage - Answer -Express
Balloon Rate is charged on packages weighing over 20 pounds - Answer -False- weighing under 20
pounds
Bound Printed Matter - Answer -15 pounds
Broken keys are replaced without a charge if the damaged key is returned - Answer -True
Business or companies that need more pickup times and/or have more mail than the largest box in your
office will hold daily which pays a fee? - Answer -Caller Service
Can I add delivery confirmation to a certified letter? - Answer -No
Can I add signature confirmation to an item insured for $98? - Answer -Yes
Can I insure a Certified letter? - Answer -No
Can I send a certified letter to Japan? - Answer -No
Can I send a delivery confirmation piece to a FPO? - Answer -No
, Can I use a credit card to buy a money order? - Answer -No
Can I use a padded envelope to mail a Registered package? - Answer -No
Certified mail is handled like ordinary mail in dispatch? - Answer -True
Certified mail is trackable by the customer? - Answer -False- only by the post office
Credit cards must be signed in order to be valid - Answer -True
Delivery Confirmation form - Answer -PS 152
Desire to improve or accomplish something - Answer -A need
Dimensional weight pricing applies to what class of mail? - Answer -Priority
Disbursement's are found on the left or right of the 1412? - Answer -Right
Does return receipts for merchandise include insurance? - Answer -No
Domestic limit on a money order - Answer -$1000
Driving force behind a customers willingness to interact with you, learn about postal products and make
a purchase commitment - Answer -Needs
Envelope used to store spare key & passwords? - Answer -PS 3977
Examples of a General Delivery - Answer -People waiting to get a PO Box, transients
Examples of an outside parcel? - Answer -Tube more than 26' long, tire , liquid container
Express Mail - Answer -70 pounds
First Class Letter - Answer -3.5 oz
First Class Mail - Answer -13 oz
Fonts that require a signature? - Answer -PS 3813-P
Form 8105-B - Answer -Suspicious money order transactions
General delivery mail is held for how may days unless extended by the postmaster? - Answer -30
days
Gestures, expressions& other physical cues are known as? - Answer -Non-verbal
How long is certified mail pieces held at the post office? - Answer -15 days
How many different size P O Boxes are available for customers to rent? - Answer -5
How many months does a delivery post office keep records of a permanent change of address from the
end of the month when the change took effect? - Answer -18 months