MAN320F EXAM 2 Questions With Solutions
100% Correct
advantages of teams improve
-customer satisfaction
- product and service quality
- speed and efficiency in product development
employee job satisfaction
- decision making
disadvantages of teams - initially high turnover
- social loafing
- groupthink
- dominant cliques
groupthink - group members rationalize any resistance to assumptions
- members pressure any doubters to support alternative favored by the majority
- doubters keep silent about misgivings and minimize their importance
- group interprets members' silence as a "yes" vote for majority
, MAN320F EXAM 2 Questions With Solutions
100% Correct
conflict - functional (cognitive/c-type): problem-related differences of opinion
- dysfunctional (affective/a-type): emotional reactions from personal disagreements
types of conflict - task (what to do)
- process (how to do it)
- relationship (interpersonal)
developing positive norms - commitment to the team
- trust in each other
- high quality work
- timeliness
- honesty
cohesive - punctual
- reliable
- gatherings and events
, MAN320F EXAM 2 Questions With Solutions
100% Correct
team size 6-9 members
affective conflict - personal disagreements
- hostility
- anger
- resentment
- distrust
- cynicism
- apathy
cognitive conflict - professional disagreements
- openness
- cool-headedness
- coordination
- trust
- sincerity
, MAN320F EXAM 2 Questions With Solutions
100% Correct
- commitment
promotive cognitive conflict - focus on facts and relevant information, not personalities
and politics
- establish common goals
- have fun
compensation for team participation - skill-based pay
- gainsharing
- nonfinancial rewards
skill-based pay companies pay employees for learning additional skills or knowledge
gainsharing companies share the financial value of performance gains such as productivity
increases, cost savings, and quality improvements
nonfinancial rewards awards, certificates, and praises
100% Correct
advantages of teams improve
-customer satisfaction
- product and service quality
- speed and efficiency in product development
employee job satisfaction
- decision making
disadvantages of teams - initially high turnover
- social loafing
- groupthink
- dominant cliques
groupthink - group members rationalize any resistance to assumptions
- members pressure any doubters to support alternative favored by the majority
- doubters keep silent about misgivings and minimize their importance
- group interprets members' silence as a "yes" vote for majority
, MAN320F EXAM 2 Questions With Solutions
100% Correct
conflict - functional (cognitive/c-type): problem-related differences of opinion
- dysfunctional (affective/a-type): emotional reactions from personal disagreements
types of conflict - task (what to do)
- process (how to do it)
- relationship (interpersonal)
developing positive norms - commitment to the team
- trust in each other
- high quality work
- timeliness
- honesty
cohesive - punctual
- reliable
- gatherings and events
, MAN320F EXAM 2 Questions With Solutions
100% Correct
team size 6-9 members
affective conflict - personal disagreements
- hostility
- anger
- resentment
- distrust
- cynicism
- apathy
cognitive conflict - professional disagreements
- openness
- cool-headedness
- coordination
- trust
- sincerity
, MAN320F EXAM 2 Questions With Solutions
100% Correct
- commitment
promotive cognitive conflict - focus on facts and relevant information, not personalities
and politics
- establish common goals
- have fun
compensation for team participation - skill-based pay
- gainsharing
- nonfinancial rewards
skill-based pay companies pay employees for learning additional skills or knowledge
gainsharing companies share the financial value of performance gains such as productivity
increases, cost savings, and quality improvements
nonfinancial rewards awards, certificates, and praises
