NHA- MA GENERAL PATIENT CARE QUESTIONS AND
ANSWERS ELABORATIONS!!
What is the first step in ensuring safety?
a) Proper patient identification
b) Disinfecting the work area
c) Stocking the exam room
d) Washing hands
Correct Answer: a) Proper patient identification
What is the most common way to identify a patient?
a) Checking their wristband
b) Asking their physician
c) Patients state their full name and DOB
d) Referring to the chart
Correct Answer: c) Patients state their full name and DOB
Why do you need to avoid stating the patient’s name and asking them to confirm
it?
a) It takes too much time
b) A patient could respond to the wrong name, especially in a time of crisis, stress,
or illness
c) It might confuse the patient
d) It’s not necessary if the chart is correct
,Correct Answer: b) A patient could respond to the wrong name, especially in a time
of crisis, stress, or illness
What do you do at the end of each day?
a) Restock the supplies
b) Disinfect the work area and stock the exam rooms
c) Schedule appointments
d) Review patient charts
Correct Answer: b) Disinfect the work area and stock the exam rooms
Upon arriving to work, what do you need to do?
a) Greet patients
b) Recheck the rooms for cleanliness and adequate supplies
c) Start paperwork
d) Call patients for reminders
Correct Answer: b) Recheck the rooms for cleanliness and adequate supplies
What does preparing the room in advance and anticipating items that might be
needed do?
a) Reduces the time spent with patients
b) Enhances patient confidence and assists in operational efficiency
c) Minimizes the use of resources
d) Ensures that the room is always stocked
,Correct Answer: b) Enhances patient confidence and assists in operational
efficiency
How does the daily schedule help medical providers?
a) Organizes patient files
b) Identifies patients’ names and reason for the visit
c) Tracks appointment times
d) Reduces the workload
Correct Answer: b) Identifies patients’ names and reason for the visit
What should be cleaned at the beginning and end of each day, and between patients
to reduce the risk of transmitting infectious agents?
a) Medical instruments
b) Surfaces, including counters and exam tables
c) Waiting area
d) Patient files
Correct Answer: b) Surfaces, including counters and exam tables
What is the most common solution used to disinfect?
a) Alcohol wipes
b) Hydrogen peroxide
c) Sodium hypochlorite or a commercial chemical surface disinfectant
d) Soap and water
, Correct Answer: c) Sodium hypochlorite or a commercial chemical surface
disinfectant
What is sodium hypochlorite?
a) A type of disinfectant spray
b) 1:10 dilution of household bleach to water
c) A cleaning detergent
d) A type of hand sanitizer
Correct Answer: b) 1:10 dilution of household bleach to water
What are items that need to be stocked in each of the examination rooms?
a) Patient charts and pens
b) PPE, sharps and biohazard waste containers, exam gowns, and table paper
c) Computers and monitors
d) Syringes and needles
Correct Answer: b) PPE, sharps and biohazard waste containers, exam gowns, and
table paper
What is Personal Protective Equipment (PPE)?
a) Clothing worn by medical staff
b) Tools used to perform medical procedures
c) Barrier equipment used to prevent exposure to blood and other bodily fluids
(gloves, goggles, mask)
ANSWERS ELABORATIONS!!
What is the first step in ensuring safety?
a) Proper patient identification
b) Disinfecting the work area
c) Stocking the exam room
d) Washing hands
Correct Answer: a) Proper patient identification
What is the most common way to identify a patient?
a) Checking their wristband
b) Asking their physician
c) Patients state their full name and DOB
d) Referring to the chart
Correct Answer: c) Patients state their full name and DOB
Why do you need to avoid stating the patient’s name and asking them to confirm
it?
a) It takes too much time
b) A patient could respond to the wrong name, especially in a time of crisis, stress,
or illness
c) It might confuse the patient
d) It’s not necessary if the chart is correct
,Correct Answer: b) A patient could respond to the wrong name, especially in a time
of crisis, stress, or illness
What do you do at the end of each day?
a) Restock the supplies
b) Disinfect the work area and stock the exam rooms
c) Schedule appointments
d) Review patient charts
Correct Answer: b) Disinfect the work area and stock the exam rooms
Upon arriving to work, what do you need to do?
a) Greet patients
b) Recheck the rooms for cleanliness and adequate supplies
c) Start paperwork
d) Call patients for reminders
Correct Answer: b) Recheck the rooms for cleanliness and adequate supplies
What does preparing the room in advance and anticipating items that might be
needed do?
a) Reduces the time spent with patients
b) Enhances patient confidence and assists in operational efficiency
c) Minimizes the use of resources
d) Ensures that the room is always stocked
,Correct Answer: b) Enhances patient confidence and assists in operational
efficiency
How does the daily schedule help medical providers?
a) Organizes patient files
b) Identifies patients’ names and reason for the visit
c) Tracks appointment times
d) Reduces the workload
Correct Answer: b) Identifies patients’ names and reason for the visit
What should be cleaned at the beginning and end of each day, and between patients
to reduce the risk of transmitting infectious agents?
a) Medical instruments
b) Surfaces, including counters and exam tables
c) Waiting area
d) Patient files
Correct Answer: b) Surfaces, including counters and exam tables
What is the most common solution used to disinfect?
a) Alcohol wipes
b) Hydrogen peroxide
c) Sodium hypochlorite or a commercial chemical surface disinfectant
d) Soap and water
, Correct Answer: c) Sodium hypochlorite or a commercial chemical surface
disinfectant
What is sodium hypochlorite?
a) A type of disinfectant spray
b) 1:10 dilution of household bleach to water
c) A cleaning detergent
d) A type of hand sanitizer
Correct Answer: b) 1:10 dilution of household bleach to water
What are items that need to be stocked in each of the examination rooms?
a) Patient charts and pens
b) PPE, sharps and biohazard waste containers, exam gowns, and table paper
c) Computers and monitors
d) Syringes and needles
Correct Answer: b) PPE, sharps and biohazard waste containers, exam gowns, and
table paper
What is Personal Protective Equipment (PPE)?
a) Clothing worn by medical staff
b) Tools used to perform medical procedures
c) Barrier equipment used to prevent exposure to blood and other bodily fluids
(gloves, goggles, mask)
