SkyWest Interview questions with correct Answers

SkyWest Interview questions with correct Answers Why do you want to leave your current position to become a flight attendant? I am currently a emergency medical technician While part of my career passions have been working with the sick I am shifting the direction of my career. The skills I have acquired so far would be transferable to the position of a flight attendant. I do enjoy my current job and I'm grateful for it but I want a career as a flight attendant, which is a position that focuses on the safety and well-being of others. I am excited to pursue this demanding job and take on the roles and responsibilities. Why do you want to be a flight attendant? I want to be a flight attendant because I have a wide range of skills that I think would be an asset for your company EXAMPLE: I have excellent communication and customer service skills which have been honed by my work as a caregiver, dental receptionist and youth counselor. (face to face customer dealings.) With my current role as a caregiver I have to work and arrange schedules with multiple families constantly adapting to the tough environment of the pandemic. I found working as a dental receptionist and a youth staff member on Carnival Cruise Line to be very demanding in terms of listening to exactly what the customer wants and ensuring that they get it. My work as a youth staff employee also gave me insight into how to deal with different customers and that safety relies on being prepared and paying attention to detail. EXAMPLE: My teamwork skills grew during my time as a youth staff member on Carnival Cruise Lines. Working as part of a team allowed me to develop communication skills, problem solving skills and conflict resolution skills. Working with kids in that environment means that you have a strong sense of responsibility, and a keen eye for safety, while at the same time being friendly, approachable and able to communicate effectively. EXAMPLE: Lastly, I work well in a fast paced environment and under stressful situations. When I worked on Carnival I got a taste of that type of lifestyle. The chaotic and always changing work schedules, the safety procedures and meetings, the delays and cancellations are situations I have experience in. **I've come to realize that some of the smallest things you do or say can make a lasting impact and help someone to really remember that moment that you shared with them. If I'm able to provide that along with a safe and enjoyable experience than nothing would be more satisf What do you think being a good flight attendant means? -Great communicator / listener / Team player - skills that all intertwine and make for an excellent employee -CUSTOMER SERVICE IS TOP PRIORITY - meeting their needs and expectations while providing a safe & enjoyable experience -Personal integrity & reliability - being an honest and trustworthy individual. Do what you say you will to the best of your ability -Quick to adapt to change and can be flexible (delays, cancellations, weather, etc) -Works well in a fast paced environment & under stressful condition (Willingness to relocate and travel) What are some of your customer service strengths? Flight attendants spend a majority of their time interacting and meeting the needs of passengers. Travel can be a stressful experience for many. I do a great job listening to customers and making sure I answer any questions or concerns to the best of my ability. If I don't understand I ask for clarification. There will be times passengers request to do things when not allowed per safety policies. During these times I would avoid saying no, offering redirection or alternative options and solutions. My top priority is making sure I understand their problems and meet their expectations while ensuring their safety. How have you resolved a challenging situation with a coworker in the past? Conflict in the workplace is inevitable. But healthy conflict is good. It's how you learn and grow individually and together as a team. When I worked as an administrative assistant at a dental office miscommunication caused a conflict between myself and a coworker. My coworker informed the patient during the pre appointment call that they would not need to bring their insurance card to the appointment. Upon check in I asked for their insurance card and they were confused because they were told they didn't need to bring it. After the patient checked in my coworker and I discussed the situation and where the miscommunication happened. At first my coworker disagreed with me and relayed that she was under the understanding that an insurance card was not necessary. However after further discussion and reviewing our company policies we confirmed insurance cards are required at the time of check in. Moving forward this collaboration helped prevent future conflict between my coworker and I as well as the rest of the team. Lastly, we apologized to the customers and they were provided the correct information. Name a situation where you went above and beyond for a customer When I worked on Carnival Cruise Lines as a youth staff employee I was required and expected to meet customer needs. However, being an excellent customer service representative means going above and beyond. EXAMPLE: When I was working on the cruise ship I decided to anonymously leave "thank you/appreciation" cards to the kids who participated in our camp activities. At the end of each night during the cruise we would slide the thank you cards under their cabin doors. The next day, we would receive outpours of appreciation from not only the kids but their parents. This was seen as above and beyond service because it wasn't required in our job responsibilities. I did this because I believe in excellent customer service. EXAMPLE: In my current job I maintain open communication with parents. Unlike other caregivers, I make sure to provide them updates to include pictures and texts throughout the day so they know their child is well taken care. I find that it is important for parents to feel their child is safe in my care. Additionally, it connects the parent with their child since they are at work all day. Tell me about a time you had a conflict with a dissatisfied customer. What did you do to address the concerns, and how did you resolve the issue? Example: While working on the cruise ship a parent called with a complaint and was very irate and argumentative about how their child was treated unfairly. The situation was that her child didn't receive a t-shirt that was passed out to all the kids in the camp activity earlier that day. I listened intensively and gathered all the details from the parent. I apologized and told them I would look into the matter. Following that I spoke with my coworkers who were responsible for the camp activity that day. They explained to me that it was an oversight and unfortunately that child may have been out of the room at the time the shirts were distributed. I took this information back to the parent and explained what happened. I apologized once more and provided the child with the shirt and a little something extra for the mishap. I also ensured the parents that we instituted a new procedure while giving out complimentary products to make sure all children receive them. The parents were understanding and appreciated my follow up. They continued to use our services throughout the cruise. How will you add (represent) to the SkyWest Brand? I would be thrilled to represent SkyWest. With my friendly and outgoing personality I can provide a fun and comfortable experience while my detail-oriented skills will ensure the safety of the passengers by following the necessary procedures. I can use my conflict resolutions skills if problems arise between coworkers or passengers. Lastly, my ability to adapt to new situations and be flexible will be instrumental during chaotic times. I have always been dedicated and committed to customer satisfaction. ---It all starts from the moment those passengers walk onto the plane and the warm dialogue created, then helping them put up their luggage and finding their seats ---Because of my experience working w/ children I can provide extra help to families traveling w/ kids. I can help the children feel more comfortable by providing extra services (i.e. snacks, blankets, entertainment, etc) ---To being present and alert during the flight to customer needs ---Ending to when they get off the flight and answering any questions and addressing concerns ---Going out of my way to help others who may have questions about connecting flights or baggage claim I did "JUST ASK" while working on carnival and wore a bright red sweatshirt. I stood at the entrance of the ship so when passengers came on or got off the ship I was there to help and answer any questions. I would get asked millions of questions! This just comes with the territory of customer service jobs like these! When I travel I want a safe and enjoyable flight and if i'm the one that can make that happen for other people then nothing would make me feel more accomplished and happier. Provide an example of when you had a positive impact on safety in the workplace As a camp counselor on Carnival Cruise Lines, I was considered a first responder, on and off duty. When new passengers embarked, a safety briefing was given before setting sail. Passengers were instructed on how to properly wear and use their life jackets and what actions to take in an emergency. As a part of the youth staff team, I was required to make sure all children under the age of twelve were given a wristband that was to be worn throughout the duration of the cruise. As passengers funneled in to their assigned safety briefing stations, I administered the wristbands. Shortly after I started working on Carnival, I noticed the difficulties some children were having while wearing the wristbands, such as keeping them on and wearing them correctly or the wristbands just falling off due to smaller wrists. I decided to brainstorm alternative ways of wearing the wristbands, making sure to still be in accordance with mandated safety laws and requirements. I initiated a team meeting before the new round of passengers boarded the ship. I suggested allowing smaller children to wear the wristbands on their ankles to avoid falling off. For the other children who just had a hard time keeping their wristbands on, I suggested allowing them to pin the wristband to their t-shirt. My fellow coworkers as well as my director agreed with these alternative methods. Thanks to the new policy changes, no further problems ensued in regards to the wristbands.