ARC TRAINING || with Complete Solutions.
What is a refund transaction? correct answers The return of unused coupons of a ticket
transaction back to the validating airline
Partial exchange transactions is one of the top IAR errors? correct answers TRUE
What is an exchange transaction? correct answers The return of an unused document of coupons
for another
When issuing a refund or an exchange transaction, agents should b familiar with what? correct
answers The validating airlines rules and policies
The unused values of partial exchange transactions are always loaded into IARR from the GDS?
correct answers FALSE
When issuing an MCO for residual value, agents should make sure the MCO is correct answers
Properly attached to the exchange transaction
When issuing an exchange transaction with a residual amount that is being lost, agents should
correct answers Properly account for the lose it amount in IAR
Who defines how refunds and exchange transactions are issued correct answers The validating
airline
Why are partial exchange transactions one of the top IAR errors? correct answers Depending on
the agents GDS functionality, the GDS may not necessarily send the unused alums of the old
document that is being exchanged to IAR
Issuing an exchange transaction incorrectly can result in a Debit Memo? correct answers TRUE
What is a best practice for manually doing a refund or exchange? correct answers Know the
airline rules
What is the best practice for annually doing a refund or exchange? correct answers Use the
GDS's re-pricing tool
What is a best practice for manually doing a refund or exchange? correct answers Refunds and
exchanges should be done through the GDS
What is a best practice for manually doing a refund or exchange? correct answers Obtain the
unused values of the exchange document from the GDS or airline
Manually calculating a refund or n exchange is only recommended if you are not able to obtain
the unused values of the refund r exchange from the GDS or airline? correct answers TRUE
, Knowing how to properly calculate a refund or exchange can mitigate the issuance of debit
memos correct answers TRUE
What are Electronic Miscellaneous Documents? correct answers An electronic document used to
process optional services or ancillary services
What is an EMD A (Associated) correct answers It is issued in connection with an E-ticket. Each
coupons is linked to one (1) flight coupon of an e-ticket
EMD'S can manually be keyed into IAR? correct answers FALSE
EMD functionality varies by airlines? correct answers TRUE
What is EMD A (Associated) correct answers Is used independent of an e-ticket. It can be used
with an e-ticket for a single coupon or the entire Ickes. It can also be consumed a issuance or at
different stages of an e-ticket
How are EMDs processed? correct answers Through the GDS and IAR
What is a reason for issuance code (RFIC)? correct answers A single character code issued at a
document level. It defines why the EMD was issued
What is a Reason for issuance Cod Sub-Code correct answers A three character code that is
assigned at the coupon level. It defines the actual coupon usage
What are the two types of EMDs correct answers EMD A (Associate), EMD S (Stand-alone)
EMDs issued for residual value will auto link to the associated exchange transaction inn IAR
correct answers TRUE
What is ARC Pay? correct answers A credit card service that allows arc Accredited agencies wit
a simple and efficient way to process credit card payments for travel related goods and services
ARC-Accredited agencies have the option of issuing ARC Pay transactions through their GDS or
ARC Pay Hub correct answers TRUE
ARC Pay is available to all ARC Accredited Agencies correct answers TRUE
Cash can be accepted for ARC Pay transactions correct answers FALSE
ARC Accredited Agencies may use ARC Pay for correct answers Cruise deposits, Passport and
Visa Services, Ancillary travel products, selling, refunding and exchanging airline tickets,
Consolidator tickets
The fee for an ARC Pay transaction that is $20 or less is correct answers $0.70 cents
What is a refund transaction? correct answers The return of unused coupons of a ticket
transaction back to the validating airline
Partial exchange transactions is one of the top IAR errors? correct answers TRUE
What is an exchange transaction? correct answers The return of an unused document of coupons
for another
When issuing a refund or an exchange transaction, agents should b familiar with what? correct
answers The validating airlines rules and policies
The unused values of partial exchange transactions are always loaded into IARR from the GDS?
correct answers FALSE
When issuing an MCO for residual value, agents should make sure the MCO is correct answers
Properly attached to the exchange transaction
When issuing an exchange transaction with a residual amount that is being lost, agents should
correct answers Properly account for the lose it amount in IAR
Who defines how refunds and exchange transactions are issued correct answers The validating
airline
Why are partial exchange transactions one of the top IAR errors? correct answers Depending on
the agents GDS functionality, the GDS may not necessarily send the unused alums of the old
document that is being exchanged to IAR
Issuing an exchange transaction incorrectly can result in a Debit Memo? correct answers TRUE
What is a best practice for manually doing a refund or exchange? correct answers Know the
airline rules
What is the best practice for annually doing a refund or exchange? correct answers Use the
GDS's re-pricing tool
What is a best practice for manually doing a refund or exchange? correct answers Refunds and
exchanges should be done through the GDS
What is a best practice for manually doing a refund or exchange? correct answers Obtain the
unused values of the exchange document from the GDS or airline
Manually calculating a refund or n exchange is only recommended if you are not able to obtain
the unused values of the refund r exchange from the GDS or airline? correct answers TRUE
, Knowing how to properly calculate a refund or exchange can mitigate the issuance of debit
memos correct answers TRUE
What are Electronic Miscellaneous Documents? correct answers An electronic document used to
process optional services or ancillary services
What is an EMD A (Associated) correct answers It is issued in connection with an E-ticket. Each
coupons is linked to one (1) flight coupon of an e-ticket
EMD'S can manually be keyed into IAR? correct answers FALSE
EMD functionality varies by airlines? correct answers TRUE
What is EMD A (Associated) correct answers Is used independent of an e-ticket. It can be used
with an e-ticket for a single coupon or the entire Ickes. It can also be consumed a issuance or at
different stages of an e-ticket
How are EMDs processed? correct answers Through the GDS and IAR
What is a reason for issuance code (RFIC)? correct answers A single character code issued at a
document level. It defines why the EMD was issued
What is a Reason for issuance Cod Sub-Code correct answers A three character code that is
assigned at the coupon level. It defines the actual coupon usage
What are the two types of EMDs correct answers EMD A (Associate), EMD S (Stand-alone)
EMDs issued for residual value will auto link to the associated exchange transaction inn IAR
correct answers TRUE
What is ARC Pay? correct answers A credit card service that allows arc Accredited agencies wit
a simple and efficient way to process credit card payments for travel related goods and services
ARC-Accredited agencies have the option of issuing ARC Pay transactions through their GDS or
ARC Pay Hub correct answers TRUE
ARC Pay is available to all ARC Accredited Agencies correct answers TRUE
Cash can be accepted for ARC Pay transactions correct answers FALSE
ARC Accredited Agencies may use ARC Pay for correct answers Cruise deposits, Passport and
Visa Services, Ancillary travel products, selling, refunding and exchanging airline tickets,
Consolidator tickets
The fee for an ARC Pay transaction that is $20 or less is correct answers $0.70 cents
