IAHSS CHAPTER 1 WITH ALL ISSUES AND DEBATES

IAHSS CHAPTER 1 WITH ALL ISSUES
AND DEBATES




WhichbofbthebfollowingbisbNOTbonebofbthebclassificationsbofbhealthcareborganizationsbdis
cussedbinbthisbchapter?
a.bproprietaryborbfor-profit
b.bnot-for-profit
c.bgovernment-supported
d.bindividualbhealthcareb-bcorrectbanswer-Individualbhealthcare

WhichbofbthebfollowingbisbNOTbabriskbissuebforbhealthcare?
a.bDrugsbarebusedbandbstoredbinbthebfacility
b.bMostlybfemalebstaff
c.bHighbpercentagebofbtechnicalbandbprofessionalbstaff
d.bPubliclybaccessiblebandbmanybdoorsbmustbremainbopenb-bcorrectbanswer-
Highbpercentagebofbtechnicalbandbprofessionalbstaff

Whichbofbthebfollwingbisbusuallybatbthebtopbofbtheborganizationalbchart?
a.bboardbofbdirectors
b.bdepartmentbleaders
c.bassistantbadministrators
d.bvicebpresidentsb-bcorrectbanswer-BoardbofbDirectors

Whichbofbthebfollowingbstatementsbbestbdescribesbemployees?
a.bmedicalbstaffbcontractedbbybthebfacility
b.ballbstaffbdirectlybemployedbbybthebfacility
c.bvolunteersbwhobdonatebtheirbtime
d.bcontractedbpersonsb-bcorrectbanswer-Allbstaffbdirectlybemployedbbybthebfacility

Securitybusesbseniorbmanagement'sbendorsementbtobbuildbwhatbkindbofbprogram?
a.bstrongbandbeffective
b.babprogrambthatbworksbinbabsmallbpartbofbthebfacility

,c.bgenerallybeffective
d.bstrongbandbsimpleb-bcorrectbanswer-StrongbandbEffective

Howbshouldbfriendshipsbandbinterpersonalbrelationshipsbbetweenbsecuritybofficersbandb
staffbmembersbfrombotherbdepartmentsbbebtreated?
a.bDiscouraged
b.bEncouraged
c.bEncouraged,bbutbmonitored
d.bEncouraged,bbutbsecuritybstaffbeducatedbaboutbethicsbandbavoidingbfavoritismb-
bcorrectbanswer-

Encouraged,bbutbsecuritybstaffbeducatedbaboutbethicsbandbavoidingbfavoritism

Whichbofbthebfollowingballowsbabdepartmentbtobassessbitsbcost-
effectivenessbwithinbanborganization?
a.bcrimebanalysis
b.briskbassessments
c.bbenchmarkingb-bcorrectbanswer-Benchmarking

Whatbshouldbthebmostbprimaryboverridingbconcernbofbanybsecuritybdepartmentbbe?
a.bIt'sbimage
b.bThebsafetybandbwell-beingbofbanyonebinbthebfacility
c.bthebgoalsbandbmissionsbofbthebentitybemployingbthebsecuritybservices
d.bCost-effectivenessb-bcorrectbanswer-
Thebgoalsbandbmissionbofbthebentitybemployingbthebsecuritybservices

Whichbofbthebfollowingbarebskillsbabsecuritybprofessionalbshouldbhavebandbusebatballbtime
s?
a.bgoodbobservationbskills
b.bgoodbcommunicationbskills
c.btolerance
d.ballbthebaboveb-bcorrectbanswer-Allbthebabove

Whybarebvendorsbpotentiallybabhigh-securitybriskbtobabhealthbcarebfacility?
a.bVendorsboftenbhavebaccessbtobsensitivebareasbyetbstaffbofbthebhealthcareborganizatio
nsbmaybknowbveryblittlebaboutbvendorsbbackground.
b.bvendorsbtypicallybdriveblargebvehiclesbthatbcanbconcealblargebamountsbofbstolenbprop
ertyborbcontraband
c.bcompletingbvendorsbmaybclashbatbabfacility
d.bvendorsbmaybbebbringingbinbhigh-demandbproductsbthatbcouldbbebtargetedbforbtheftb-
bcorrectbanswer-

Vendorsboftenbhavebaccessbtobsensitivebareasbyetbstaffbofbthebhealthcareborganizationsb
maybknowbveryblittlebaboutbvendorsbbackground

Inbthebpatient-bandbfamily-
centeredbcarebphilosophy,bwhobdeterminesbwhichbindividualsbarebpartbofbthebpatient'sbf
amily?
a.bpatient'sbparentsborblegalbguardians
b.bnursingbstaff
c.battendingbphysician

, d.bthebpatientbprovidedbheborbshebisbdevelopmentallybmaturebandbcompetentbtobdobsob-
bcorrectbanswer-

Thebpatientbprovidedbheborbshebisbdevelopmentallybmaturebandbcompetentbtobdobso

WhichbofbthebfollowingbisbNOTbanbexamplebofbanbexternalbcustomer?
a.bpatients
b.bvendors
c.bemployees
d.bregulatorybagenciesb-bcorrectbanswer-Employees

WhichbofbthebfollowingbdoesbNOTbhelpbthebsecuritybuniformbcommunicatebanbappropria
tebmessagebtobthebpublic?
a.bcleanbuniform
b.bwearingbthebuniformbshirtbuntucked
c.bwell-cared-forbuniform
d.bshinedbfootwearb-bcorrectbanswer-Wearingbthebuniformbshirtbuntucked

WhichbofbthebfollowingbisbNOTbanbexamplebofbundesirablebbehaviorbandbdemeanorbinbab
securitybofficer?
a.bbadbattitude
b.bdishonesty
c.bimpoliteness
d.bconfidenceb-bcorrectbanswer-Confidence

Whatbisbthebrelationshipbbetweenbemployeesbandbmanagementbsometimesbcalled?
a.bemployeebrelations
b.bprotestbmanagementbdecisions
c.bfamilybinteractions
d.btensebconversationb-bcorrectbanswer-Employeebrelations

WhichbofbthebfollowingbmaybunionbmembersbNOTbdobduringbabpicketing?
a.bcarrybsigns
b.bprotestbmanagementbdecisions
c.bblockbentrancesbtobthebfacility
d.bcongregateboutsidebthebfacilityb-bcorrectbanswer-Blockbentrancesbtobthebfacility

Thebspeechbpatternbrelatedbtobyourbtonebofbvoicebisbconsideredbwhichbformbofbcommuni
cation?
a.bnonverbalbcommunication
b.bparaverbalbcommunication
c.bexcessivebdialoguebcommunication
d.bpassivebcommunicationb-bcorrectbanswer-ParaverbalbCommunication

Whichbofbthebfollowingbisbnotbabproperbtechniquebtobusebwhenbprovidingbabgoodbcustom
erbservice?
a.bgivingbthebcustomerbyourbundividedbattention
b.bofferingbthebcustomerbabplacebtobsit
c.baskingbthebcustomerbifbyoubcanbtakebnotes
d.blookingbatbyourbwatchbeverybfewbminutesb-bcorrectbanswer-
Lookingbatbyourbwatchbeverybfewbminutes