MGT 420 exam 3 || 100% SOLVED SOLUTIONS.
Define performance management correct answers The process through which managers
ensure that employees' activities and outputs contribute to the organization's goals.
Know the steps of the performance management process correct answers 1. define
performance outcomes for company division and department
2. develop employee goals, behavior, and actions to achieve outcomes
3. provide support and ongoing performance discussions
4.evaluate performance
5. identify improvements needed
6. provide consequences for performance results
What does it mean for a performance measure to be (1) deficient? correct answers
Information that is not gathered but is relevant (ex: a company measures whether employees
have good attendance records but not whether they work efficiently.)
What does it mean for a performance measure to be (2) contaminated? correct answers
Information that is gathered but irrelevant (ex: Comparing salespeople based on how many
calls they make to customers)
What does it mean for a performance measure to be (3) valid? correct answers refers to
whether the appraisal measures all the relevant aspects of performance and omits irrelevant
aspects of performance.
What does it mean for a performance measure to be (4) reliable? correct answers the
consistency of the results that the performance measure will deliver.
Know why performance measures should have "strategic congruence" correct answers The
performance management system should elicit job performance that is consistent with the
organization's strategy, goals, and culture.Does the measure reinforce the kinds of behaviors
that support company goals?
Know these rating biases: halo correct answers bias is in a favorable direction
Know these rating biases: leniency correct answers when the reviewer rates everyone near the
top
Know these rating biases: horns correct answers bias involves negative ratings
Know these rating biases: central tendency correct answers when the rater puts everyone near
the middle of the scale
Know these rating biases: strictness correct answers when the rater favors lower rankings
, Know these evaluation methods (important!): forced distribution correct answers assigns a
certain percentage of employees to each category in a set of categories
Know these evaluation methods (important!): paired comparison correct answers Method of
performance measurement that compares each employee with each other employee to
establish rankings.
Know these evaluation methods (important!): mixed standard correct answers Method of
performance measurement that uses several statements describing each trait to produce a final
score for that trait
Know these evaluation methods (important!): behavioral observation scale correct answers A
variation of a BARS which uses all behaviors necessary for effective performance to rate
performance at a task
Know these evaluation methods (important!): behaviorally anchored rating scale correct
answers Method of performance measurement that uses several statements describing each
trait to produce a final score for that trait
Know these evaluation methods (important!): graphic rating scale correct answers Method of
performance measurement that compares each employee with each other employee to
establish rankings
What is "The one word men never see in their performance reviews" (from the article)?
correct answers abrasive
What is the Management-By-Objectives approach? correct answers A system in which
people at each level of the organization set goals in a process that flows from top to bottom,
so employees at all levels are contributing to the organization's overall goals; these goals
become the standards for evaluating each employee's performance.
What is inter-rater reliability and why is it important? correct answers consistency of results
when more than one person measures performance. Simply asking a supervisor to rate an
employee's performance on a scale of 1 to 5 would likely have low interrater reliability; the
rating will differ depending on who is scoring the employees
What does it mean for a performance measure to provide "specific feedback"? correct
answers performance measure should specifically tell employees what is expected of them
and how they can meet those expectations. Being specific helps performance management
meet the goals of supporting strategy and developing employees
How can you increase the perceived fairness of feedback delivery? correct answers prepare
them to explain why the organization's pay structure is designed as it is and to judge whether
employee concerns about the structure indicate a need for change
What is equity theory and how do employees respond to inequity? correct answers people
measure outcomes such as pay in terms of their inputs
They might put forth less effort (reducing their inputs), find a way to increase their outcomes
(for example, stealing), or withdraw by leaving the organization or refusing to cooperate.
Define performance management correct answers The process through which managers
ensure that employees' activities and outputs contribute to the organization's goals.
Know the steps of the performance management process correct answers 1. define
performance outcomes for company division and department
2. develop employee goals, behavior, and actions to achieve outcomes
3. provide support and ongoing performance discussions
4.evaluate performance
5. identify improvements needed
6. provide consequences for performance results
What does it mean for a performance measure to be (1) deficient? correct answers
Information that is not gathered but is relevant (ex: a company measures whether employees
have good attendance records but not whether they work efficiently.)
What does it mean for a performance measure to be (2) contaminated? correct answers
Information that is gathered but irrelevant (ex: Comparing salespeople based on how many
calls they make to customers)
What does it mean for a performance measure to be (3) valid? correct answers refers to
whether the appraisal measures all the relevant aspects of performance and omits irrelevant
aspects of performance.
What does it mean for a performance measure to be (4) reliable? correct answers the
consistency of the results that the performance measure will deliver.
Know why performance measures should have "strategic congruence" correct answers The
performance management system should elicit job performance that is consistent with the
organization's strategy, goals, and culture.Does the measure reinforce the kinds of behaviors
that support company goals?
Know these rating biases: halo correct answers bias is in a favorable direction
Know these rating biases: leniency correct answers when the reviewer rates everyone near the
top
Know these rating biases: horns correct answers bias involves negative ratings
Know these rating biases: central tendency correct answers when the rater puts everyone near
the middle of the scale
Know these rating biases: strictness correct answers when the rater favors lower rankings
, Know these evaluation methods (important!): forced distribution correct answers assigns a
certain percentage of employees to each category in a set of categories
Know these evaluation methods (important!): paired comparison correct answers Method of
performance measurement that compares each employee with each other employee to
establish rankings.
Know these evaluation methods (important!): mixed standard correct answers Method of
performance measurement that uses several statements describing each trait to produce a final
score for that trait
Know these evaluation methods (important!): behavioral observation scale correct answers A
variation of a BARS which uses all behaviors necessary for effective performance to rate
performance at a task
Know these evaluation methods (important!): behaviorally anchored rating scale correct
answers Method of performance measurement that uses several statements describing each
trait to produce a final score for that trait
Know these evaluation methods (important!): graphic rating scale correct answers Method of
performance measurement that compares each employee with each other employee to
establish rankings
What is "The one word men never see in their performance reviews" (from the article)?
correct answers abrasive
What is the Management-By-Objectives approach? correct answers A system in which
people at each level of the organization set goals in a process that flows from top to bottom,
so employees at all levels are contributing to the organization's overall goals; these goals
become the standards for evaluating each employee's performance.
What is inter-rater reliability and why is it important? correct answers consistency of results
when more than one person measures performance. Simply asking a supervisor to rate an
employee's performance on a scale of 1 to 5 would likely have low interrater reliability; the
rating will differ depending on who is scoring the employees
What does it mean for a performance measure to provide "specific feedback"? correct
answers performance measure should specifically tell employees what is expected of them
and how they can meet those expectations. Being specific helps performance management
meet the goals of supporting strategy and developing employees
How can you increase the perceived fairness of feedback delivery? correct answers prepare
them to explain why the organization's pay structure is designed as it is and to judge whether
employee concerns about the structure indicate a need for change
What is equity theory and how do employees respond to inequity? correct answers people
measure outcomes such as pay in terms of their inputs
They might put forth less effort (reducing their inputs), find a way to increase their outcomes
(for example, stealing), or withdraw by leaving the organization or refusing to cooperate.
