EMR Chapter 11 Exam | Questions & Answers (100 %Score) Latest Updated 2024/2025
Comprehensive Questions A+ Graded Answers | 100% Pass
Which of the following MOST accurately defines a behavioral emergency - ✔✔A person exhibits
abnormal, unacceptable behavior that cannot be tolerated by family, friends, or the community.
Common factors that contribute to negative behavioral changes include all of the following, EXCEPT: -
✔✔decreased responsibility at work.
Behavior that is characterized by defective or lost contact with reality is called: - ✔✔psychotic behavior
Which of the following is caused by a sudden and disruptive event such as physical illness or death of a
loved one? - ✔✔Situational crisis
Which of the following statements regarding a situational crisis is correct? - ✔✔Most situational crises
are sudden and unexpected and cannot be handled by a person's usual coping mechanisms.
The first phase of a situational crisis, which is characterized by cool and clammy skin, nausea and
vomiting, and general inactivity, is called: - ✔✔Emotional shock
During a situational crisis, it is often easier for the pt. or a family member to vent his or her feelings on: -
✔✔An unknown person
The MOST difficult emotional reaction for the emergency medical responder (EMR) to deal with
objectively is: - ✔✔Anger
While assisting a paramedic in the attempted resuscitation of a 60-year-old woman in cardiac arrest, the
senior paramedic determines that the pt. is dead after exhausting all efforts. When you attempt to
comfort the pt. husband, he becomes verbally abusive and tells you that you should have been able to
save his wife's life. You should: - ✔✔Realize that the man's behavior is not a personal attack on you
, Which of the following is NOT an appropriate response when acknowledging a pt.'s or family member's
anger? - ✔✔"Get control of yourself"
When a pt. or family member has accepted a tragic situation, he or she often feels: - ✔✔Apologetic or
guilty
When dealing with a pt. Who is exhibiting abnormal behavior, your initial action should be to: -
✔✔Conduct a careful size-up of the scene
The MOST important assessment skill to use when caring for a pt. with a behavioral emergency is: -
✔✔Effective communication
The first and MOST important step in crisis management is to: - ✔✔Talk to the pt.
You arrive at an apartment complex where a young woman is experiencing an acute emotional crisis.
Law enforcement is present, and the scene is safe. As you enter the patient's apartment, you find her
sitting on her couch. She is crying and in obvious emotional distress. You should: - ✔✔introduce yourself
to the patient and ask her what her name is.
Which of the following actions would NOT reassure an emotionally disturbed pt. that you are interested
in helping him or her? - ✔✔Telling the pt. That everything will be all alright
The term "restatement" is defined as: - ✔✔Rephrasing a person's words and thoughts and repeating
them back to the person
Redirection is a technique used to: - ✔✔focus a patient's attention on the immediate situation or crisis.
Imagining yourself in another person's situation, sharing his or her feelings and ideas, is called: -
✔✔empathy
Noting a patient's appearance; activity; speech; orientation to person, place, and time; and memory are
MOST useful when assessing his or her: - ✔✔Mental status
Comprehensive Questions A+ Graded Answers | 100% Pass
Which of the following MOST accurately defines a behavioral emergency - ✔✔A person exhibits
abnormal, unacceptable behavior that cannot be tolerated by family, friends, or the community.
Common factors that contribute to negative behavioral changes include all of the following, EXCEPT: -
✔✔decreased responsibility at work.
Behavior that is characterized by defective or lost contact with reality is called: - ✔✔psychotic behavior
Which of the following is caused by a sudden and disruptive event such as physical illness or death of a
loved one? - ✔✔Situational crisis
Which of the following statements regarding a situational crisis is correct? - ✔✔Most situational crises
are sudden and unexpected and cannot be handled by a person's usual coping mechanisms.
The first phase of a situational crisis, which is characterized by cool and clammy skin, nausea and
vomiting, and general inactivity, is called: - ✔✔Emotional shock
During a situational crisis, it is often easier for the pt. or a family member to vent his or her feelings on: -
✔✔An unknown person
The MOST difficult emotional reaction for the emergency medical responder (EMR) to deal with
objectively is: - ✔✔Anger
While assisting a paramedic in the attempted resuscitation of a 60-year-old woman in cardiac arrest, the
senior paramedic determines that the pt. is dead after exhausting all efforts. When you attempt to
comfort the pt. husband, he becomes verbally abusive and tells you that you should have been able to
save his wife's life. You should: - ✔✔Realize that the man's behavior is not a personal attack on you
, Which of the following is NOT an appropriate response when acknowledging a pt.'s or family member's
anger? - ✔✔"Get control of yourself"
When a pt. or family member has accepted a tragic situation, he or she often feels: - ✔✔Apologetic or
guilty
When dealing with a pt. Who is exhibiting abnormal behavior, your initial action should be to: -
✔✔Conduct a careful size-up of the scene
The MOST important assessment skill to use when caring for a pt. with a behavioral emergency is: -
✔✔Effective communication
The first and MOST important step in crisis management is to: - ✔✔Talk to the pt.
You arrive at an apartment complex where a young woman is experiencing an acute emotional crisis.
Law enforcement is present, and the scene is safe. As you enter the patient's apartment, you find her
sitting on her couch. She is crying and in obvious emotional distress. You should: - ✔✔introduce yourself
to the patient and ask her what her name is.
Which of the following actions would NOT reassure an emotionally disturbed pt. that you are interested
in helping him or her? - ✔✔Telling the pt. That everything will be all alright
The term "restatement" is defined as: - ✔✔Rephrasing a person's words and thoughts and repeating
them back to the person
Redirection is a technique used to: - ✔✔focus a patient's attention on the immediate situation or crisis.
Imagining yourself in another person's situation, sharing his or her feelings and ideas, is called: -
✔✔empathy
Noting a patient's appearance; activity; speech; orientation to person, place, and time; and memory are
MOST useful when assessing his or her: - ✔✔Mental status
