PNUR 101 Chapter 9 - Study Guide
• Mortality -------------------------(Infant death rate )
• Physiological measures -----(blood pressure)
• Clinical events -----------------Stroke
• Symptoms ---------------------Difficulty breathing
• Functional measures ---------walking distance - ANS-1. What are the healthcare outcomes that
can measure quality?
Predetermined set of goals measures an organizations performance. - ANS-2. What are
performance outcomes?
Health service which increases the likely hood of desired health outcomes. - ANS-3. How does
the Institute of Medicine (IOM) define quality healthcare?
Meeting or exceeding the customers' expectations. - ANS-4. What is quality performance?
Healthcare organizations, practitioners, and public consumers - ANS-5. What is quality health
care and quality data and information vital to?
• Acute MI
• Heart failure
• Pneumonia - ANS-6. What do Hospital Core Quality Measure Sets exist for?
• Patient records
• patient satisfaction surveys
• employment engagement results - ANS-7. Where would a nurse manager who wants to
improve quality find data to review?
Manages processes that cause defects and systemically works toward eliminating the defects -
ANS-8. What is Six Sigma?
• Patent quality of life
• Biomedical measures
• Care expectations - ANS-9. What should outcome measures that provided the broadest
clinical perspective include?
Center for Medicare and Medicaid services - ANS-10. What is the CMs?
• Medicare
• Medicaid
• State children's health insurance programs - ANS-11. What does this agency provide? (CMs?)
• Mortality -------------------------(Infant death rate )
• Physiological measures -----(blood pressure)
• Clinical events -----------------Stroke
• Symptoms ---------------------Difficulty breathing
• Functional measures ---------walking distance - ANS-1. What are the healthcare outcomes that
can measure quality?
Predetermined set of goals measures an organizations performance. - ANS-2. What are
performance outcomes?
Health service which increases the likely hood of desired health outcomes. - ANS-3. How does
the Institute of Medicine (IOM) define quality healthcare?
Meeting or exceeding the customers' expectations. - ANS-4. What is quality performance?
Healthcare organizations, practitioners, and public consumers - ANS-5. What is quality health
care and quality data and information vital to?
• Acute MI
• Heart failure
• Pneumonia - ANS-6. What do Hospital Core Quality Measure Sets exist for?
• Patient records
• patient satisfaction surveys
• employment engagement results - ANS-7. Where would a nurse manager who wants to
improve quality find data to review?
Manages processes that cause defects and systemically works toward eliminating the defects -
ANS-8. What is Six Sigma?
• Patent quality of life
• Biomedical measures
• Care expectations - ANS-9. What should outcome measures that provided the broadest
clinical perspective include?
Center for Medicare and Medicaid services - ANS-10. What is the CMs?
• Medicare
• Medicaid
• State children's health insurance programs - ANS-11. What does this agency provide? (CMs?)
