IAED Emergency Telecommunicator Certification Exam Questions And Verified Answers.
1. What does the acronym TDD stand for? - Answer Telecommunications Device for the Deaf
2. When faced with an ethical dilemma in the communication center, the ETC should first: - Answer Follow the 3Ps: Protocol, Procedure, and Policy
3. A procedure that has been highly defined, structured, and placed into a reference system is known as a: - Answer Protocol
4. In this course, the "Three P's" refer to: - Answer Protocol, Procedure, and Policy
5. During a disaster, in the Incident Command system (ICS) provides an important framework for: - Answer maintaining command, managing resources, adn coordinating efforts
6. In regard to legal negligence, causation is proven when: - Answer a direct link between the breach of duty and the identified injury or damage is established
7. What is an example of a trauma incident? - Answer a burned patient
8. An incident requiring HAZMAT response involves: - Answer the release or escape of hazardous material
9. A tuner is used to "tune into" a specific bandwidth signal, each tuning point is commonly called? - Answer a channel
10. When possible emergency tele-communicators should always ask the caller for permission before providing dispatch life support (DLS) instructions. T/F - Answer False 11. What does the acronym CAD stand for? - Answer Computer-Aided Dispatch
12. In the context of the communication process, the medium is: - Answer how the message is conveyed
13. For the caller, the perceived response time is often not as long as the actual response time. - Answer False
14. When an ETC is having trouble communicating with a caller who primarily speaks a foreign language, the ETC should: - Answer obtain foreign launguage support, if available
15. When communicating with a caller suffering from hallucinations or delusions, you should challenge the caller's false assertions and beliefs. T/F - Answer False
16. Which term refers to a mobile unit that responds to a scene of a fire/rescue incident? - Answer Apparatus
17. A wake-effect collision is a traffic collision directly involving one or more emergency vehicles: - Answer yes (wake effect collisions)
18. Which of the following best describes the difference between eustress and distress? - Answer Esutress is POSITIVE and motivating. disstress is NEGATIVE and disabling.
19. Burnout is best described as: - Answer exhaustion (or inability to function normally) resulting from a buildup of long-term stress
20. Which of the following terms is best described as disorder that occurs while a person normal response to a traumatic event does not fade over the course of a few days or weeks? - Answer Post-
Traumatic Stress Disorder (PTSD)
21. Post-Dispatch Instructions (PDI's) are: - Answer basic-level instructions given to the caller by the EMD immediately after obtaining dispatch
1. What does the acronym TDD stand for? - Answer Telecommunications Device for the Deaf
2. When faced with an ethical dilemma in the communication center, the ETC should first: - Answer Follow the 3Ps: Protocol, Procedure, and Policy
3. A procedure that has been highly defined, structured, and placed into a reference system is known as a: - Answer Protocol
4. In this course, the "Three P's" refer to: - Answer Protocol, Procedure, and Policy
5. During a disaster, in the Incident Command system (ICS) provides an important framework for: - Answer maintaining command, managing resources, adn coordinating efforts
6. In regard to legal negligence, causation is proven when: - Answer a direct link between the breach of duty and the identified injury or damage is established
7. What is an example of a trauma incident? - Answer a burned patient
8. An incident requiring HAZMAT response involves: - Answer the release or escape of hazardous material
9. A tuner is used to "tune into" a specific bandwidth signal, each tuning point is commonly called? - Answer a channel
10. When possible emergency tele-communicators should always ask the caller for permission before providing dispatch life support (DLS) instructions. T/F - Answer False 11. What does the acronym CAD stand for? - Answer Computer-Aided Dispatch
12. In the context of the communication process, the medium is: - Answer how the message is conveyed
13. For the caller, the perceived response time is often not as long as the actual response time. - Answer False
14. When an ETC is having trouble communicating with a caller who primarily speaks a foreign language, the ETC should: - Answer obtain foreign launguage support, if available
15. When communicating with a caller suffering from hallucinations or delusions, you should challenge the caller's false assertions and beliefs. T/F - Answer False
16. Which term refers to a mobile unit that responds to a scene of a fire/rescue incident? - Answer Apparatus
17. A wake-effect collision is a traffic collision directly involving one or more emergency vehicles: - Answer yes (wake effect collisions)
18. Which of the following best describes the difference between eustress and distress? - Answer Esutress is POSITIVE and motivating. disstress is NEGATIVE and disabling.
19. Burnout is best described as: - Answer exhaustion (or inability to function normally) resulting from a buildup of long-term stress
20. Which of the following terms is best described as disorder that occurs while a person normal response to a traumatic event does not fade over the course of a few days or weeks? - Answer Post-
Traumatic Stress Disorder (PTSD)
21. Post-Dispatch Instructions (PDI's) are: - Answer basic-level instructions given to the caller by the EMD immediately after obtaining dispatch
