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911 Dispatcher Exam 3 Questions & Correct
Answers 2026/2027
1. A 911 call comes in. According to dispatch protocols, what is the first question the
telecommunicator should ask the caller?
A. "What is your phone number?"
B. "What is your emergency?"
C. "What is your address?"
D. "Are the police needed, or an ambulance?"
CORRECT ANSWER: C
Rationale: The first priority in any 911 call is to establish the location of the emergency.
Asking "What is your address?" allows the telecommunicator to dispatch help even if
the call is disconnected. After securing the location, the telecommunicator can then
gather details about the nature of the emergency.
2. After a caller provides their street address, what is the most appropriate second
question for a telecommunicator to ask to clarify the location?
A. "What is your name?"
911 Dispatcher Exam 3 Questions & Correct
Answers 2026/2027
1. A 911 call comes in. According to dispatch protocols, what is the first question the
telecommunicator should ask the caller?
A. "What is your phone number?"
B. "What is your emergency?"
C. "What is your address?"
D. "Are the police needed, or an ambulance?"
CORRECT ANSWER: C
Rationale: The first priority in any 911 call is to establish the location of the emergency.
Asking "What is your address?" allows the telecommunicator to dispatch help even if
the call is disconnected. After securing the location, the telecommunicator can then
gather details about the nature of the emergency.
2. After a caller provides their street address, what is the most appropriate second
question for a telecommunicator to ask to clarify the location?
A. "What is your name?"
