MO 300 Final exam with 100% correct answers 2024

What Google Learned from its Quest to Build the Perfect Team correct answers The best teams have psychological safety, but mainly: conversational turn taking (sharing air time) and "average social sensitivity:" understanding emotions/verbal + nonverbal ques Wisdom of Teams correct answers Teamwork may increase commitment, encourage the generation of creative ideas and multiple alternatives, and enable leaders to utilize their diverse experience to solve difficult problems In short, synergy may be created when we bring a group of people together: the whole may be worth more than the sum of its parts What distinguished high performing groups from low performing ones correct answers High performing groups have shared air time, social sensitivity, psychological safety, are diverse, and avoid common information effects What explains variance in group performance compared to the average member (or to the best member in the group) correct answers Think the desert survival example. They talk about what's not common knowledge What are Common Information Effects? correct answers Teams tend to spend too little time discussing *unshared* (unique, uncommon) information Why do Common Information Effects occur? correct answers 1. Air time (shared information more likely to be mentioned, a few vocal members can dominate a group discussion) 2. Mutual enhancement (discussing shared information feels good, members are judged as more task competent and credible after discussing shared instead of unshared information, shared information is judeged as more important, accurate, and decision-relevant than unshared information) 3. Confirmation bias (as conversation unfolds, it attracts more of the same, e.g. "get to the summit") 4. Lack of psychological safety 5. Deference to perceived experts 6. Information is power, some withhold data intentionally How can you overcome Common Information Effects correct answers What works: team leader is information manager (increase focus on unique information), suspend initial judgement, frame as an information-sharing problem, rather than a judgement to be made, minimize status differences-make it safe to speak up