OPERATIONS AND SUPPLY CHAIN MANAGEMENT FINAL EXAM 2023

OPERATIONS AND SUPPLY CHAIN MANAGEMENT FINAL EXAM 2023 A company tries to reduce variation in the quality of products it offers. C - A company tries to reduce variation in the quality of products it offers. A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs. Which Six Sigma methodology improves workplace efficiency and eliminates waste? - DMAIC A clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good," "average," and "bad."If the retailer wants to know the annual frequency of each evaluation category, which tool should the retailer use? - Histogram An organization uses the Voice of the Customer to collect information about what customers want, what they like, and what they do not like. Which two tools should be used once the VOC is complete? - Team problem-solving Quality function deployment A paper manufacturing company dealing in paper products experiences quality issues due to poor performance and equipment malfunction.Which of the following quality management tools must the paper manufacturer use to find out the reason for their poor quality of products? - Pareto charts A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? - Conformance Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? - Reliability Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts? - Juran Institute's management theory Which quality management philosophy focuses on quality during the design of a product to eliminate product quality variations? - Taguchi methods A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager is responsible for completing the installations in a 14-day period after the sale. The company will be penalized financially if it fails to achieve these objectives. The operations manager's daily responsibilities include contacting installers to expedite orders and ensure deadlines are met. Which two tools should be used to measure installer performance? - Control charts to measure the time elapsed to completion. Run charts to chart output around the 14-day central tendency. The CEO of a service company wants to change the strategy of the company from volume sales to high quality products. Which philosophy should the CEO implement to emphasize quality over volume? - Deming's 14 points Which quality tool examines patterns, flow, and causes of variation of data points over time? - Statistical process control