Question Bank in line with Reflect & Relate,McCornack,4e

Appendix: Relationships in the Workplace


Matching

Match the concept, term, or theory with its correct response or definition.
advocacy
cyberslacking
defensive climate
downward communication
mixed-status relationships
organizational climate
organizational culture
organizational networks
professional peers
sexual harassment
supportive climate
upward communication
virtual networks
virtual peers
workplace bullying
workplace cliques
workplace relationship

1. A workplace’s distinctive set of beliefs: how things are done, and how people
behave.
Ans: organizational culture
Question Type: Matching
Chapter: Appendix
Section: The Culture of the Workplace
Bloom’s Level: Remembering
Difficulty: Easy

,2. Systems of communication linkages within organizations.
Ans: organizational networks
Question Type: Matching
Chapter: Appendix
Section: Networks in the Workplace
Bloom’s Level: Remembering
Difficulty: Easy

3. Unwelcome sexual advances, requests for sexual favors, or other verbal or physical
conduct of a sexual nature.
Ans: sexual harassment
Question Type: Matching
Chapter: Appendix
Section: Sexual Harassment
Bloom’s Level: Remembering
Difficulty: Easy

4. Groups of coworkers linked solely through e-mail, social networking, and other
Internet-based connections.
Ans: virtual networks
Question Type: Matching
Chapter: Appendix
Section: Networks in the Workplace
Bloom’s Level: Remembering
Difficulty: Easy

5. A workplace environment that is unfriendly, rigid, and unsupportive of professional
and personal needs.
Ans: defensive climate
Question Type: Matching
Chapter: Appendix
Section: Organizational Climates
Bloom’s Level: Remembering
Difficulty: Easy

6. People who hold positions of organizational status and power similar to your own.
Ans: professional peers
Question Type: Matching
Chapter: Appendix
Section: Peer Relationships

, Bloom’s Level: Remembering
Difficulty: Easy

7. Coworkers who communicate mainly through phone, e-mail, Skype, and other
communication technologies.
Ans: virtual peers
Question Type: Matching
Chapter: Appendix
Section: Types of Peer Relationships
Bloom’s Level: Remembering
Difficulty: Easy

8. Relationships between coworkers of different organizational status.
Ans: mixed-status relationships
Question Type: Matching
Chapter: Appendix
Section: Mixed-Status Relationships
Bloom’s Level: Remembering
Difficulty: Easy

9. Communication from subordinates to superiors.
Ans: upward communication
Question Type: Matching
Chapter: Appendix
Section: Managing Up
Bloom’s Level: Remembering
Difficulty: Easy

10. An effective form of upward communication through which a subordinate designs
messages that will be received well by his or her supervisor.
Ans: advocacy
Question Type: Matching
Chapter: Appendix
Section: Managing Up
Bloom’s Level: Remembering
Difficulty: Easy

11. Communication from supervisors to subordinates.
Ans: downward communication
Question Type: Matching
Chapter: Appendix

, Section: Communicating with Subordinates
Bloom’s Level: Remembering
Difficulty: Easy

12. Repeated unethical and unfavorable treatment of one or more persons by others in
the workplace.
Ans: workplace bullying
Question Type: Matching
Chapter: Appendix
Section: Workplace Bullying
Bloom’s Level: Remembering
Difficulty: Easy

13. Using one’s work computer to play games, surf the Internet, update Facebook pages,
and send personal e-mails.
Ans: cyberslacking
Question Type: Matching
Chapter: Appendix
Section: Technology in the Workplace
Bloom’s Level: Remembering
Difficulty: Easy

14. Networks of coworkers who share the same workplace values and broader life
attitudes.
Ans: workplace cliques
Question Type: Matching
Chapter: Appendix
Section: Networks in the Workplace
Bloom’s Level: Remembering
Difficulty: Easy

15. The overarching emotional quality of a workplace.
Ans: organizational climate
Question Type: Matching
Chapter: Appendix
Section: Organizational Climates
Bloom’s Level: Remembering
Difficulty: Easy

16. A workplace environment that is warm, open, and encourages honest
communication.