Chapter 01
Operations and Supply Chain Management
True / False Questions
1. Efficiency means doing the right things to create the most value for the
company.
True False
2. Effectiveness means doing the right things to create the most value for the
company.
True False
3. A doctor completes a surgical procedure on a patient without error. The
patient dies anyway. In operations management terms, we could refer to this
doctor as being efficient but not effective.
True False
,4. A worker can be efficient without being effective.
True False
5. A process can be effective without being efficient.
True False
6. Operations and supply chain management is defined as the design,
operation, and improvement of the systems that create and deliver the firm's
primary products and services.
True False
7. The term "value" refers to the relationship between quality and the price paid
by the consumer.
True False
8. Attempting to balance the desire to efficiently use resources while providing a
highly effective service may create conflict between the two goals.
True False
,9. Central to the concept of operations strategy are the notions of operations
focus and trade-offs.
True False
10. OSCM is concerned with management of the trickiest parts of the system that
produces a good or delivers a service.
True False
11. OSCM is a functional field of business with clear line management
responsibilities.
True False
12. The supply network as can be thought of as a pipeline through which cash,
material and information flows.
True False
13. Supply networks cannot be constructed for every product or service.
True False
, 14. "Operations" refers to manufacturing and service processes used to transform
resources employed by a firm into products desired by customers.
True False
15. "Supply Chain" refers to processes that move information and material to and
from the manufacturing and service processes of the firm.
True False
16. "Supply Chain" includes only inbound freight and inventory.
True False
17. It is critical that a sustainable strategy meet the needs of shareholders and
employees. It is also highly desirable that it preserves the environment.
True False
18. Planning is where a firm must determine how anticipated demand will be met
with available resources.
True False
Operations and Supply Chain Management
True / False Questions
1. Efficiency means doing the right things to create the most value for the
company.
True False
2. Effectiveness means doing the right things to create the most value for the
company.
True False
3. A doctor completes a surgical procedure on a patient without error. The
patient dies anyway. In operations management terms, we could refer to this
doctor as being efficient but not effective.
True False
,4. A worker can be efficient without being effective.
True False
5. A process can be effective without being efficient.
True False
6. Operations and supply chain management is defined as the design,
operation, and improvement of the systems that create and deliver the firm's
primary products and services.
True False
7. The term "value" refers to the relationship between quality and the price paid
by the consumer.
True False
8. Attempting to balance the desire to efficiently use resources while providing a
highly effective service may create conflict between the two goals.
True False
,9. Central to the concept of operations strategy are the notions of operations
focus and trade-offs.
True False
10. OSCM is concerned with management of the trickiest parts of the system that
produces a good or delivers a service.
True False
11. OSCM is a functional field of business with clear line management
responsibilities.
True False
12. The supply network as can be thought of as a pipeline through which cash,
material and information flows.
True False
13. Supply networks cannot be constructed for every product or service.
True False
, 14. "Operations" refers to manufacturing and service processes used to transform
resources employed by a firm into products desired by customers.
True False
15. "Supply Chain" refers to processes that move information and material to and
from the manufacturing and service processes of the firm.
True False
16. "Supply Chain" includes only inbound freight and inventory.
True False
17. It is critical that a sustainable strategy meet the needs of shareholders and
employees. It is also highly desirable that it preserves the environment.
True False
18. Planning is where a firm must determine how anticipated demand will be met
with available resources.
True False
