Chapter 1- 6 Information Systems
Strategies
digital firm - correct answer-is one in which nearly all of the organization's significant
business relationships with customers, suppliers, and employees are digitally enabled and
mediated.
Business processes - correct answer-refer to the set of logically related tasks and behaviors
that organizations develop over time to produce specific business results and the unique
manner in which these activities are organized and coordinated.
business model - correct answer-describes how a company produces, delivers, and sells a
product or service to create wealth.
Information technology (IT) - correct answer-consists of all the hardware and software that a
firm needs to use in order to achieve its business objectives.
information system - correct answer-can be defined technically as a set of interrelated
components that collect (or retrieve), process, store, and distribute information to support
decision making and control in an organization.
information - correct answer-the data that have been shaped into a form that is meaningful
and useful to human beings.
Data - correct answer-are streams of raw facts representing events occurring in
organizations or the physical environment before they have been organized and arranged
into a form that people can understand and use.
Input - correct answer-captures or collects raw data from within the organization or from its
external environment.
Processing - correct answer-conversion of raw input into a meaningful form.
Output - correct answer-is the transfer of the processed information to the people who will
use it or to the activities for which it will be used.
feedback - correct answer-the output that is returned to appropriate members of the
organization to help them evaluate or correct the input stage.
information systems literacy - correct answer-the broader understanding of information
systems, which encompasses an understanding of the management and
organizational dimensions of systems as well as the technical dimensions of systems.
Computer literacy - correct answer-focuses primarily on knowledge of information
technology.
,management information systems (MIS) - correct answer-The field of management
information systems (MIS) tries to achieve the broader information systems literacy. MIS
deals with behavioral issues as well as technical issues surrounding the development, use,
and impact of information systems used by managers and employees in the firm.
Senior management - correct answer-those who make long-range strategic decisions about
products and services as well as ensures financial performance of the firm.
Middle management - correct answer-those carries out the programs and plans of senior
management.
operational management - correct answer-those who are responsible for monitoring the daily
activities of the business.
Knowledge workers - correct answer-such as engineers, scientists, or architects, design
products or services and create new knowledge for the firm.
data workers - correct answer-such as secretaries or clerks, assist with scheduling and
communications at all levels of the firm.
Production or service workers - correct answer-those who produce the product and deliver
the service.
business functions - correct answer-the specialized tasks performed by business
organizations, consist of sales and marketing, manufacturing and production, finance and
accounting, and human resources.
culture - correct answer-the fundamental set of assumptions, values, and ways of doing
things, that has been accepted by most of its members.
Computer hardware - correct answer-is the physical equipment used for input, processing,
and output activities in an information system.
Computer software - correct answer-consists of the detailed, pre-programmed instructions
that control and coordinate the computer hardware components in an information system.
Data management technology - correct answer-consists of the software governing the
organization of data on physical storage media.
Networking and telecommunications technology - correct answer-consisting of both physical
devices and software, links the various pieces of hardware and transfers data from one
physical location to another.
network - correct answer-links two or more computers to share data or resources, such as a
printer.
, Internet - correct answer-is a global "network of networks" that uses universal standards to
connect millions of different networks with more than 1.4 billion users in over 230 countries
around the world.
intranets - correct answer-Internal corporate networks based on Internet technology.
extranets - correct answer-Private intranets extended to authorized users outside the
organization, and firms use such networks to coordinate their activities with other firms for
making purchases, collaborating on design, and other inter-organizational work.
World Wide Web - correct answer-is a service provided by the Internet that uses universally
accepted standards for storing, retrieving, formatting, and displaying information in a page
format on the Internet.
information technology (IT) infrastructure - correct answer-The constituents of all the
technologies, along with the people required to run and manage them, represent resources
that can be shared throughout the organization that provides the foundation, or platform, on
which the firm can build its specific information systems.
Complementary assets - correct answer-are those assets required to derive value from a
primary investment.
organizational and management capital - correct answer-It is the set of both the business
information technology investment and the investments in complementary assets.
socio-technical view - correct answer-to achieve optimal organizational performance by
jointly optimizing both the social and technical systems used in
production.
Adopting a sociotechnical systems perspective helps to avoid a purely technological
approach to information systems.
Transaction processing systems (TPS) - correct answer-A transaction processing system is
a computerized system that performs and records the daily routine transactions necessary to
conduct business, such as sales order entry, hotel reservations, payroll, employee record
keeping, and shipping.
management information systems (MIS) - correct answer-the study of information systems in
business and management. The term also designates a specific category of information
systems serving middle management. MIS provide middle managers with reports on the
organization's current performance. This information is used to monitor and control the
business and predict future performance.
decision-support systems (DSS) - correct answer-support more non-routine decision making.
They focus on problems that are unique and rapidly changing, for which the procedure for
arriving at a solution may not be fully predefined in advance. They try to answer questions
such as these: What would be the impact on production schedules if we were to double
sales in the month of December? What would happen to our return on investment if a factory
Strategies
digital firm - correct answer-is one in which nearly all of the organization's significant
business relationships with customers, suppliers, and employees are digitally enabled and
mediated.
Business processes - correct answer-refer to the set of logically related tasks and behaviors
that organizations develop over time to produce specific business results and the unique
manner in which these activities are organized and coordinated.
business model - correct answer-describes how a company produces, delivers, and sells a
product or service to create wealth.
Information technology (IT) - correct answer-consists of all the hardware and software that a
firm needs to use in order to achieve its business objectives.
information system - correct answer-can be defined technically as a set of interrelated
components that collect (or retrieve), process, store, and distribute information to support
decision making and control in an organization.
information - correct answer-the data that have been shaped into a form that is meaningful
and useful to human beings.
Data - correct answer-are streams of raw facts representing events occurring in
organizations or the physical environment before they have been organized and arranged
into a form that people can understand and use.
Input - correct answer-captures or collects raw data from within the organization or from its
external environment.
Processing - correct answer-conversion of raw input into a meaningful form.
Output - correct answer-is the transfer of the processed information to the people who will
use it or to the activities for which it will be used.
feedback - correct answer-the output that is returned to appropriate members of the
organization to help them evaluate or correct the input stage.
information systems literacy - correct answer-the broader understanding of information
systems, which encompasses an understanding of the management and
organizational dimensions of systems as well as the technical dimensions of systems.
Computer literacy - correct answer-focuses primarily on knowledge of information
technology.
,management information systems (MIS) - correct answer-The field of management
information systems (MIS) tries to achieve the broader information systems literacy. MIS
deals with behavioral issues as well as technical issues surrounding the development, use,
and impact of information systems used by managers and employees in the firm.
Senior management - correct answer-those who make long-range strategic decisions about
products and services as well as ensures financial performance of the firm.
Middle management - correct answer-those carries out the programs and plans of senior
management.
operational management - correct answer-those who are responsible for monitoring the daily
activities of the business.
Knowledge workers - correct answer-such as engineers, scientists, or architects, design
products or services and create new knowledge for the firm.
data workers - correct answer-such as secretaries or clerks, assist with scheduling and
communications at all levels of the firm.
Production or service workers - correct answer-those who produce the product and deliver
the service.
business functions - correct answer-the specialized tasks performed by business
organizations, consist of sales and marketing, manufacturing and production, finance and
accounting, and human resources.
culture - correct answer-the fundamental set of assumptions, values, and ways of doing
things, that has been accepted by most of its members.
Computer hardware - correct answer-is the physical equipment used for input, processing,
and output activities in an information system.
Computer software - correct answer-consists of the detailed, pre-programmed instructions
that control and coordinate the computer hardware components in an information system.
Data management technology - correct answer-consists of the software governing the
organization of data on physical storage media.
Networking and telecommunications technology - correct answer-consisting of both physical
devices and software, links the various pieces of hardware and transfers data from one
physical location to another.
network - correct answer-links two or more computers to share data or resources, such as a
printer.
, Internet - correct answer-is a global "network of networks" that uses universal standards to
connect millions of different networks with more than 1.4 billion users in over 230 countries
around the world.
intranets - correct answer-Internal corporate networks based on Internet technology.
extranets - correct answer-Private intranets extended to authorized users outside the
organization, and firms use such networks to coordinate their activities with other firms for
making purchases, collaborating on design, and other inter-organizational work.
World Wide Web - correct answer-is a service provided by the Internet that uses universally
accepted standards for storing, retrieving, formatting, and displaying information in a page
format on the Internet.
information technology (IT) infrastructure - correct answer-The constituents of all the
technologies, along with the people required to run and manage them, represent resources
that can be shared throughout the organization that provides the foundation, or platform, on
which the firm can build its specific information systems.
Complementary assets - correct answer-are those assets required to derive value from a
primary investment.
organizational and management capital - correct answer-It is the set of both the business
information technology investment and the investments in complementary assets.
socio-technical view - correct answer-to achieve optimal organizational performance by
jointly optimizing both the social and technical systems used in
production.
Adopting a sociotechnical systems perspective helps to avoid a purely technological
approach to information systems.
Transaction processing systems (TPS) - correct answer-A transaction processing system is
a computerized system that performs and records the daily routine transactions necessary to
conduct business, such as sales order entry, hotel reservations, payroll, employee record
keeping, and shipping.
management information systems (MIS) - correct answer-the study of information systems in
business and management. The term also designates a specific category of information
systems serving middle management. MIS provide middle managers with reports on the
organization's current performance. This information is used to monitor and control the
business and predict future performance.
decision-support systems (DSS) - correct answer-support more non-routine decision making.
They focus on problems that are unique and rapidly changing, for which the procedure for
arriving at a solution may not be fully predefined in advance. They try to answer questions
such as these: What would be the impact on production schedules if we were to double
sales in the month of December? What would happen to our return on investment if a factory
