What is an evaluation of the performance of medical providers according
to the degree to which the process of care increases the probability of
outcomes desired by patients and reduces the probability of undesired
outcomes?
Quality
Define quality in simple terms.
Increasing the likelihood of a positive outcome and decreasing the
likelihood of a negative one.
What is the first law of quality improvement?
Every system is designed to achieve exactly the results it gets
What is the second law of quality improvement?
To change the results, you must change the system (CQI)
How do you determine value?
Quality/Cost
What is the best way to improve the value of something?
The best way is to improve the quality
What does STEEEP stand for?
Safe
Timely
Efficient
Equitable
Effective
Patient-Centered
, Define safe.
Avoiding patient harm
Define timely.
When it is needed without delay (think COVID vaccines)
Define efficient.
Avoiding waste
Define equitable.
Everybody gets access to quality care
Define effective.
Getting the outcomes you want
Define patient-centered.
Give the patients what they want.
Where might patients find value?
Lower cost
Better outcomes
Where might providers find value?
Higher patient satisfaction rates
Better care efficiencies
Where might payers find value?
Stronger cost control
Reduced risk