Delta Flight Attendant Interview Prep Latest Update Graded A+

Why Delta? "Delta has strong core values of honesty, integrity, respect, perseverance, and servant leadership. Our Rules of the Road define who we are and provide a solid foundation for Delta's culture." Delta's values of honesty, integrity, respect, perseverance and servant leadership are a perfect fit for me. I strive to be a part of a dignified company such as Delta. I know that I would be a valuable addition to the company as well as a perfect example of it's values. S.T.A.R Format S - Situation: Detail background. Where? When? T - Task: Describe the challenge. What needed to be done? Why? A - Action: What did you do? How? What were your actions? R - Results: Explain the results. Accomplishments? Recognition?How do you define exceptional customer service? Exceptional customer service means that you go above and beyond what the member expects, you take that extra step to make them feel that you understand what they are going through and you want this to be the best experience they have ever had. Essentially I put the customer at the center of what I do. As long as that is at the forefront, we will find the best solutions and provide premier customer service to our customers. You notice you are missing items you need for your inflight service. Requesting these items will delay the flight. What do you do? Understanding it could be costly, it is important to get the customers to their destinations timely as guaranteed, how