Publix Manager Test 1
5 steps to customer service - ANS 1. welcome customer
2. use customers name
3. take care of needs
4. thank the customer
5. invite them back
Dynamic Selling - ANS Greet
Discover
Recommend
Close
Day of Production - ANS the day produced, recieved, or somehow affected (such as frozen)
Fifo - ANS first in, first out
Tare weight - ANS weight of the container a product is packaged in
what is envirox TB, its uses, and location in the store - ANS to clean up blood and it is located
in the computer room
ChainTrack sorts the items assigned to a scheduled count batch by category and_______ -
ANS family group
what temp are eggs to be stored - ANS 40-45 below
how long can dairy or frozen products be left out - ANS 30 min or less
when is pulling a bag from the S.S.C.C not a bi-partisian job - ANS once the bag is sealed
what is the name for a scan gun - ANS FM-HHTT
what is a load line - ANS the line in a refrigeration case showing where product can be
what temp are dairy perishable products to be stored - ANS below 41 Publix says 40-34-38
where is the chemical safe-use and authorization chart located, and what info can be found
there - ANS in the mop room, it tells which equipments needs to be worn for protection
what is the temp danger zone - ANS 40-140 degrees; anything is bacteria prone
, how far from the ground must products be stored - ANS 6 in
what is gross profit - ANS difference between cost and sales
what is cross merchandising - ANS when you merchandise products together that compliment
each other
where do you go to find random and scheduled counts - ANS ChainTrack
what are the grocery sub departments - ANS frozen, dairy, dry, HBC, housewares,
what type of payment is accepted for sub department vouchers - ANS cash
what is chain track and its uses - ANS inventory management system. it controls inventory.
what are lock-out/ tag-out tags? - ANS tags put on equipment that has been taken out of
service
why are certain items shelf tags brown or yellow? - ANS brown= organic
yellow= low velocity
Publix mission statement? - ANS Our Mission at Publix is to be the premier quality food retailer
in the world.
To that end we commit to be:
1. Passionately focused on Customer Value.
2. Intolerant of Waste.
3. Dedicated to the Dignity, Value and Employment Security of our Associates.
4. Devoted to the highest standards of stewardship for our Stockholders.
5. Involved as Responsible Citizens in our Communities.
how often should you used a vacuum to clean the Tie-Metic? - ANS monthly
how far from sprinkler heads must items be stored? - ANS 18 in
What chemical is authorized to clean the meat department freezer - ANS grease cutter positive
what could be the cause of an item not scanning at the register - ANS could be deactivated in
chain-track
Cake fountains and supplies are non-returnable. True or False? - ANS False
Give an example of a holding muscle? - ANS tenderloin
Give an example of a motor muscle? - ANS round
5 steps to customer service - ANS 1. welcome customer
2. use customers name
3. take care of needs
4. thank the customer
5. invite them back
Dynamic Selling - ANS Greet
Discover
Recommend
Close
Day of Production - ANS the day produced, recieved, or somehow affected (such as frozen)
Fifo - ANS first in, first out
Tare weight - ANS weight of the container a product is packaged in
what is envirox TB, its uses, and location in the store - ANS to clean up blood and it is located
in the computer room
ChainTrack sorts the items assigned to a scheduled count batch by category and_______ -
ANS family group
what temp are eggs to be stored - ANS 40-45 below
how long can dairy or frozen products be left out - ANS 30 min or less
when is pulling a bag from the S.S.C.C not a bi-partisian job - ANS once the bag is sealed
what is the name for a scan gun - ANS FM-HHTT
what is a load line - ANS the line in a refrigeration case showing where product can be
what temp are dairy perishable products to be stored - ANS below 41 Publix says 40-34-38
where is the chemical safe-use and authorization chart located, and what info can be found
there - ANS in the mop room, it tells which equipments needs to be worn for protection
what is the temp danger zone - ANS 40-140 degrees; anything is bacteria prone
, how far from the ground must products be stored - ANS 6 in
what is gross profit - ANS difference between cost and sales
what is cross merchandising - ANS when you merchandise products together that compliment
each other
where do you go to find random and scheduled counts - ANS ChainTrack
what are the grocery sub departments - ANS frozen, dairy, dry, HBC, housewares,
what type of payment is accepted for sub department vouchers - ANS cash
what is chain track and its uses - ANS inventory management system. it controls inventory.
what are lock-out/ tag-out tags? - ANS tags put on equipment that has been taken out of
service
why are certain items shelf tags brown or yellow? - ANS brown= organic
yellow= low velocity
Publix mission statement? - ANS Our Mission at Publix is to be the premier quality food retailer
in the world.
To that end we commit to be:
1. Passionately focused on Customer Value.
2. Intolerant of Waste.
3. Dedicated to the Dignity, Value and Employment Security of our Associates.
4. Devoted to the highest standards of stewardship for our Stockholders.
5. Involved as Responsible Citizens in our Communities.
how often should you used a vacuum to clean the Tie-Metic? - ANS monthly
how far from sprinkler heads must items be stored? - ANS 18 in
What chemical is authorized to clean the meat department freezer - ANS grease cutter positive
what could be the cause of an item not scanning at the register - ANS could be deactivated in
chain-track
Cake fountains and supplies are non-returnable. True or False? - ANS False
Give an example of a holding muscle? - ANS tenderloin
Give an example of a motor muscle? - ANS round
