Texas Roadhouse Training Questions with well explained answers

Store Address - 10450 E Independence Blvd. Matthews, NC 28105 Phone Number - (704)814-0285 Hours of Operation - (Mon.-Thurs.) 4:00-10:00 (Fri.-Sat.) 11:00-11:00 (Sun.) 11:00-10:00 Our Story - Fresh baked bread with honey cinnamon butter Hand-Cut steaks "Fall-of-the-bone" ribs Made from scratch side items and dressings Legendary margaritas & Ice cold beer Mission Statement - Legendary Food, Legendary Service Host Jobs - Seater/Greeter Name Taker Updater To Go Call Ahead Board/Seating Coordinator Large Party Coordinator Door CoordinatorSeater/Greeter - Open door for arriving/departing guests Give a friendly greeting and heartfelt thanks, inviting guests to come back soon Seat guests with bread, initiates conversation and the story while leading the to the table Name Taker - Takes guest party information (Name, # of guests, smoking preference) Gives accurate quote times Issues pager Directs guest to waiting area or bar Works hand-in-hand with Call-Ahead Host Informs all walk-ins about call-ahead seating with magnets, business cards, key chains, etc. Constantly communicates # of large parties with door Coordinator and Leader at the Door Overquoting - When the Host staff quotes a higher wait than they are actually seating in. Underquoting - When the Host staff miscalculates the wait and does not move the quote time based on how many names are waiting. Updater - Provides the Board/Seating Coordinator up-to-date table availability information Works side by side with SAs executing quick table turns with a goal of no open tables at any time Keeps moving throughout the dining room Communicates with Large Party Coordinator To Go - Takes, places, and completes all to-go orders Had legendary menu knowledge, answering all questions regarding the menu Acts as additional Seater or Food Runner Displays legendary courtesy and has proper phone knowledge Call Ahead - Takes all call aheads, getting all party information, while communicating information to Name TakerMaintains an up-to-date knowledge of accurate quote times for parties of all sizes Maintains constant communication with Name Taker and Board/Seating Coordinator Displays legendary phone courtesy Board/Seating Coordinator - Receives table availability updates from Updater Uses walkie-talkie and headset to communicate with Leader at the Door, Door Coordinator, and Updater Decides where each party on the wait list will be seated and then directs seaters to achieve minimal open table time Maintains constant communication with Name Taker and Call-Ahead Host for accurate quotes Maintains a good seating rotation if we are not on a wait Page guests quickly Communicates with Large Party Coordinator Large Party Coordinator - Take names and information from guests strictly for large parties Knows the next quote time for a large party before they arrive by using the large party update sheet Look for an open tables that can accommodate large parties while coordinating where the parties will go Communicates any issues with guests to Leader at the Door Provides large parties with quote times (able to discuss options of staying together or splitting) Continuously walks the dining room updating where the next or current party will go Door Coordinator - Makes sure legendary greetings and farewells are given Assists in Alley Rallies and Corally Rallies Drives constant communication between Call Ahead, Name Taker, and Board Coordinator for accurate quotes Shows good sense of urgency in driving table turns Works hand in hand with board person, playing interference between board person and guest and helping direct seaters to achieve minimal open table time