CXEXAM22 - CX Dashboard Tutorial with 100% correct answers 2024

What should you do in the time between the close of the sale or completion of service and the survey invitation being sent? correct answersFollow up with the customer to ensure their needs were met Where can you find a link to Stellantis-specific reference guides, training videos, quick start guides and the full list of CX survey questions? correct answers"Information and Resources" link on DealerCONNECT and on the CX Dashboard Homepage Who plays a role in creating a positive customer experience at your dealership? correct answersEveryone Which report provides more information about the status of your dealership's surveys and is a high-level snapshot of sample and invitation data? correct answersDisposition Report Where can dealership personnel access the CX Dashboard? correct answersDealerCONNECT After updating the Case Management Form, which button should you click to make sure the systems keeps your changes? correct answersSave A positive Net Promoter Score (NPS) means that your dealership has ___________________. correct answersmore promoters than detractors Once received, how long does a customer have to complete and submit the survey? correct answersnot 90 days not 14 days 30 days? After a case has been triggered, it is critical to contact the customer within __________. correct answers24 hours How do you opt-in to receive email notifications when new cases are generated? correct answersClick the Profile icon in the left navigation panel to select your notification settings Once a customer submits the survey, the results post to the CX Dashboard within ___________. correct answersnot 24 Hours 1 to 2 hours