PROSERVE ALCOHOL LICENSE TESTPrimary Service Providers

PROSERVE ALCOHOL LICENSE TESTPrimary Service Providers Primary Service Providers Bartenders Food and beverage servers Clerks at a liquor store Maitres d' Supervisors Managers Liquor agency representatives Greeters, hosts and hostesses Delivery service staff Ticket-takers and sellers Security staff Primary service providers are people who are connected with liquor service or sales and have direct contact with customers or guests. Secondary Service Providers Parking attendants Bussers Stock clerks Maintenance personnel Ushers Slot operators and attendants, dealers, Monitor Room personnel in casinos Janitorial staff Secondary service providers do not sell or serve liquor themselves, but they do work in a place where liquor is served or sold. They usually do not have direct contact with customers or guests. Duty Of Care Responsibility to your customers to make sure liquor is sold or served in a safe and responsible way. You must make sure that no one is hurt because of the way you've done your job. As a manager, supervisor or special event host, how will I know when I have a duty of care? When following laws and policies to do business or have an event. When servers report a problem with someone who may have had too much to drink. To help staff or volunteers to slow service when needed, or to say "No" (stop service) to people who appear to have had too much to drink. To help staff or volunteers manage problem customers or guests who may have had too much to drink. To help deal with a customer or guest who may have had too much to drink, but insists on driving. Training staff to make sure that liquor is not sold, served or given to minors.