GCD - Genesys Cloud CX Certified Developer – Consolidated Real Exam Tested Questions & Revised Correct Answers
GCD - Genesys Cloud CX Certified Developer – Consolidated Real Exam Tested Questions & Revised Correct Answers Combination Of: Genesys Cloud CX Certified Professional - Contact Center Administration Genesys Cloud CX Certified Professional - Implementation Genesys Cloud CX Certified API Developer Which three components make up the Genesys Cloud Platform? A. Collaborate, Communicate, and Contact Center B. Collaborate, Communicate, and Customer Support C. Collaborate, Communicate, and Call Center - ANSWER : A. Collaborate, Communicate, and Contact Center True/False: There is only one level of licensing for Genesys Cloud Contact Center. - ANSWER : False Select the key features of Genesys Cloud Contact Center (choose four). A. Outbound Calls B. Scripts C. ACD D. Agent Interface E. Contact Center Management F. AWS - ANSWER : B. Scripts C. ACD D. Agent Interface E. Contact Center Management What are the routing types used by Genesys Cloud? A. Outbound Contact and Inbound Contact B. AWS Routing and IVR Routing C. IVR Routing and ACD Routing D. WFM Routing and IVR Routing - ANSWER : C. IVR Routing and ACD Routing
Información del documento
- Subido en
- 15 de mayo de 2024
- Número de páginas
- 14
- Escrito en
- 2023/2024
- Tipo
- Examen
- Contiene
- Preguntas y respuestas
