Quality Management Exam Questions And Answers (Verified And Updated)

Quality Management Exam Questions And Answers (Verified And Updated) Managing for quality in organizational processes has been referred to as ____ while managing product quality has been referred to as ___. - answerbig Q, little q ____ means how well the product or service meets the specifications determined by designers. - answerquality conformance the discipline by which quality characteristics are embedded into the product or service is known as ____. - answerquality design Taylor System - answerproductivity emphasized over quality; inspect quality in Craftsmanship - answerbreak apart skills and transfer from masters to less-skilled apprentices Factory - answerrepetitions of simple tasks emphasized over skills Statistical Process Control - answeremphasize both products and processes; results driven by measurements Amalgamation - answernot a phase of the industrial revolution What are traits of medieval guilds - answer- inspection committees which recognized superior products with stamps - care taken of elderly and infirm members - quality standards - master/apprentice caste system Appraisal Costs - answer- test and inspection - periodically measuring the calibration of instruments External Failure Costs - answer- returns - recalls Prevention Costs - answer- training - ensuring a design that can be manufactured - quality planning Internal Failure Costs - answer- scrap - rework The US approach to quality, emphasizing not only statistics but approaches that embrace quality in the entire organization, became known as ____. - answerTotal Quality Management The concept of quality in products and services can trace its early roots back to ____. - answermedieval europe Juran Triology - answer- quality planning - quality control - quality improvement The birth of the modern total quality movement in the US came as a direct response to the quality revolution in ___ following ___. - answerJapan, World War II If quality is built into the product properly, then ___ can be greatly reduced. - answerafter- the-fact inspection The most widespread alternative structure to the traditional organization chart and its siloed quality disciplines is: - answercross-functional organization created 14 points - answerDeming wrote "Quality is Free" - answerCrosby developed the fishbone diagram - answerIshikawa known for the "Absolutes of Quality Management" - answerCrosby known for his "universal breakthrough sequence" - answerJuran developed the "Goal Post" theory - answerCrosby created SMED - answerShingo known for his "quality trilogy" - answerJuran Created the 7 basic problem solving tools - answerIshikawa father of the Toyota Production System - answerOhno popularized the "hidden factory" - answerFeigenbaum created the loss function formula - answerTaguchi