HDI SUPPORT CENTER ANALYST EXAM 2024 WITH 100% CORRECT ANSWERS

HDI SUPPORT CENTER ANALYST EXAM 2024 WITH 100% CORRECT ANSWERS Identify the characteristics of an effective leader - correct answer Leads by example Encourages participation, initiative and creative thinking Ethical behavior Demonstrates a positive attitude Motivates others Practices active listening Identify ways to exhibit personal accountability - correct answer Adhere to organization policies/procedures Represent the organization positively outside work Adhere to a work schedule Meet personal commitments Admit to errors Know your responsibilities and fulfill them Take ownership of incidents/service requests Identify techniques to manage work life - correct answer Acknowledge those around you for their dedication Be on time or early Always approach manager with solutions, not problems Identify ways to assist manager w/ new projects Taking care of yourself (sleep, exercise, eat healthy) Trust your manager How can you multitask in a support environment? - correct answer Prioritize and switch between tasks to organize work