ServiceNow CIS - HR Exam Preparation Flashcards Questions and Answers

ServiceNow CIS - HR Exam Preparation Flashcards HR Admin without System Admin role cannot -Answer-Access Guided Setup Create a New Knowledge Base Gran roles to users or groups Update passwords Configure scripts or additional actions Configure Business Rules With Delegated Developer [delegated_developer] role you can -Answer-Modify HR application objects - skills, chat, surveys Modify application structure Develop application code Activity Sets -Answer-Containers for Activities. Trigger conditions defined on each Activity Set. Where to create document Templates? -Answer-HR Administration Document Templates Users with the [user_admin] role -Answer-may add and remove roles from a user or a group How to Lock Down HR Administration? -Answer-After system configuration has been completed and security roles have been assigned to users, the HR Admin role can be removed from Admin Platform Access -Answer-User Authentication - LDAP to authenticate Instance Restriction - IP Address Scoped Application User Criteria Evaluation Order -Answer-1. Cannot Contribute; 2. Cannot Read; 3. Can Contribute; 4. Can Read HR CoE tables -Answer-HR Employee Relations Case; HR Lifecycle Events Case; HR Payroll Case; Talent Management; HR Total Rewards Case; HR Workforce Administration Case; HRIT Operations Case HR Roles auto assigned to Admin -Answer-HR Admin and activated HR applications' Admin roles, such as: LE Admin; HR Integrations Admin Where to create HR Topic Category? -Answer-HR Administration HR Services Topic Categories Where to configure Service Portal? -Answer-Service Portal Service Portal Configuration Contextual Security -Answer-Simple Security - field level using roles, control CRUD operations on data ACL - grant/restrict CRUD access at table, row and field level Where to add HR Groups? -Answer-HR Administration Manage Roles Manage HR Groups SIP - Initiate -Answer-Begin engagement and prepare for success: kick-off & prepare teams Where to define Public and Private APIs? -Answer-Using the Accessible from field Can employee see their documents? -Answer-Yes, if Employee access box is checked System admins in HR scoped application (without scoped roles) cannot -Answer-When impersonating user with scoped role, not able to access HR cases and profile info Cannot change password for users Cannot grant scoped roles Internationalization plugins define following: -Answer-Define locales - dates, times and currencies Provide Internationalization support - multiple language support Localize Price Fields - currencies Use translated text System localization SIP - Create -Answer-Create value through iterative configurations. Knowledge Base User Criteria setup options -Answer-No User criteria - Knowledge Base is available to all users with roles User without a role - Can read Can read User criteria & NO Can contribute User criteria - all users with one role can modify Email Notifications criteria -Answer-When to send Who will recieve What will it contain Other Governance Methods -Answer-Client-Side Masking (encryption) - prevent entering personal info System Clone Exclude Tables Prevent access to tables and fields - ACLs Encryption - plugin required Configuration Complexity -Answer-1. Nominal - system as-is, SME 2. Low - minor changes, large 3. Major - significant changes, large employees, varied business units/needs, custom integrations/translation? 4. Drastic - exorbitant changes, huge employees, complex org, global, require custom integrations/translations Where to allow cross scope access? -Answer-System Applications Application Restricted Caller Access - change Status field to Allowed Where to set language select box to appear when logging in? -Answer-System Properties UI Properties Restricted Caller Access Setting types -Answer-Caller tracking - access allo