Operations Management Practice Test exam questions and complete correct answers 2024

Which definition used for quality evaluates how well a product performs its intended function? - Fitness for use - Support services - Value for price paid - Psychological criteria - correct answer Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? - Statistical quality control charts - Fitness quality for use - 14 points for quality improvement - Product design quality - correct answer 14 points for quality improvement Which total quality management (TQM) process consists of 13 published standards and guidelines? - ISO 1400 - ISO 9002 - ISO 9001 - ISO 9000 - correct answer ISO 9000 A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? - Scatter diagram x - Control chart - Flowchart