4/26/24, 7:55 PM Assessment 6: Attempt review
MNG2601-24-S1 TOPIC 5 CONTROLLING: A RESPONSIBLE APPROACH Assessment 6
QUIZ
Started on Friday, 26 April 2024, 7:34 PM
State Finished
Completed on Friday, 26 April 2024, 7:52 PM
Time taken 18 mins 40 secs
Grade 13.00 out of 15.00 (86.67%)
Question 1
Correct
Mark 1.00 out of 1.00
_____ is a strategic management tool, based on four perspectives namely financial, customer, learning and growth, and _____.
a. Knowledge management; competitive advantage
b. The learning organisation; marketing
c. The balanced scorecard; business processes
d. Management by objectives; ethics
Question 2
Correct
Mark 1.00 out of 1.00
In _____, the output of one unit becomes the input for the next unit. The second unit is directly dependent upon the first unit to
finish its work before it can begin its assigned task.
a. sequential interdependence
b. pooled interdependence
c. reciprocal interdependence
d. pooled dependence
Question 3
Incorrect
Mark 0.00 out of 1.00
_____ leaders have the capacity to motivate people to transcend the performance expected from them
a. Transformational
b. Servant
c. Charismatic
d. Transactional
https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=18353903&cmid=845044 1/6
,4/26/24, 7:55 PM Assessment 6: Attempt review
Question 4
Correct
Mark 1.00 out of 1.00
Study the following list of motivation theories to answer the question.
1 Equity theory of motivation
2 Maslow’s hierarchy of needs
3 Herzberg’s two-factor theory of motivation
4 Expectancy theory of motivation
5 McClelland’s theory of motivation
Which one of the theories of motivation can be represented by the following equation
Motivation = Valence x Expectancy x Instrumentality
a. 3
b. 4
c.
d. 2
e. 5
Question 5
Correct
Mark 1.00 out of 1.00
Which motivation theory postulates that people will act according to their perceptions that their work will lead to certain
performances and outcomes and by how much they value the outcomes?
a. Equity theory
b. Reinforcement theory
c. Goal-setting theory
d. Expectancy theory
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,4/26/24, 7:55 PM Assessment 6: Attempt review
Question 6
Correct
Mark 1.00 out of 1.00
Study the following list of motivation theories to answer the question.
1 Equity theory of motivation
2 Maslow’s hierarchy of needs
3 Herzberg’s two-factor theory of motivation
4 Expectancy theory of motivation
5 McClelland’s theory of motivation
6 Equity theory of motivation
‘All people, regardless of their personal profile, have three motivational needs that affect their performance, namely the need
for achievement, the need for affiliation and the need for power.’
Which one of the theories listed is associated with this statement?
a. 6
b.
c. 3
d. 5
e. 2
Question 7
Correct
Mark 1.00 out of 1.00
Which one of the following options is not a reason for the importance of control? It _____.
a. ensures that costly mistakes are avoided, especially in complex organisations
b. ensures that the organisation’s resources are deployed in such a way that it attains its
c. ensures that the organisation’s goals and objectives are realised or that actual performance ties in with
predetermined standards.
d. results in better quality and enables management to cope with environmental change
Question 8
Correct
Mark 1.00 out of 1.00
The third step in the control process is to _____.
a. measure deviations
b. take corrective action
c. reward employees
d. set performance standards
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, 4/26/24, 7:55 PM Assessment 6: Attempt review
Question 9
Correct
Mark 1.00 out of 1.00
Which one of the following is NOT a characteristic of an effective control system?
a. It has the ability to accommodate change.
b. It provides a goal-orientated picture of the situation.
c. It is integrated with planning.
d. It provides control data that are as subjective as possible.
Question 10
Incorrect
Mark 0.00 out of 1.00
On 21 April 2016, Taste Holdings opened the doors of the first Starbucks in Johannesburg, bringing the full Starbucks
experience to Rosebank. Taste Holdings, under an agreement with Starbucks, is a business franchise group holding the rights
to own and open Starbucks stores in South Africa. This was not the end for Starbucks in South Africa. In 2019 Adrian Maizey,
CEO of Rand Capital Coffee (RCC) bought the rights to own and operate Starbucks in South Africa. RCC bought the 12 stores
for R7 million rand. After the acquisition, Rand Capital Coffee (RCC) inherited the 12 Starbucks stores, with plans to continue
expanding the brand to roll out 30 new stores by March 2022. RCC planned to restructure the business model to include
economies of scale, and to enter an agreement with Shoprite Checkers. This agreement extended Starbuck into regions and
neighbourhoods that would have otherwise not been a viable business option. The change in strategy involves moving away
from large store roll outs, and towards smaller kiosk-format locations, reaching more market segments. Despite the 2021
disruptions of the pandemic, the related lockdowns, looting, strikes, load- and water-shedding, RCC managed to open 41
additional stores in December 2022. Under RCC, a total of 54 stores were opened in 2022. Which one of the following options
is an example of a market development strategy followed by RCC?
a. Buying the 12 Starbucks stores from Taste Holdings.
b. Restructuring the business model to include economies of scale.
c. Entering into an agreement with Shoprite Checkers.
d. Growing the business and opening 41 new Starbucks stores in 2022.
Question 11
Correct
Mark 1.00 out of 1.00
On 21 April 2016, Taste Holdings opened the doors of the first Starbucks in Johannesburg, bringing the full Starbucks
experience to Rosebank. Taste Holdings, under an agreement with Starbucks, is a business franchise group holding the rights
to own and open Starbucks stores in South Africa. Taste Holdings is a South African-based management group that owned
and licensed a portfolio of brands such as The Fish & Chip Co, Maxi’s and Domino’s Pizza, as well as NWJ, Arthur Kaplan and
World’s Finest Watches. Under this alliance, Taste Holdings opened 12 Starbucks in South Africa. The Starbucks stores did
not perform optimally in 2018. In the same year they paused all roll out plans to investigate the matter. They found that the
Starbucks business model was not suited for the South African market. South Africa consumers, for example, do not like
strong coffee, which is what the brand is known for. Which one of the following strategies, implemented by Taste Holdings,
follows when a strategic business unit falling into the dog quadrant of the Boston Consulting group growth-share matrix?
a. Taste Holdings started to liquidate its food division as they could not find a buyer for Domino’s Pizza.
b. Growing the business and opening 12 Starbucks stores.
c. In 2019, Taste Holdings, also restructured their operations to eliminate inefficiencies.
d. They paused all roll out plans, to secure additional capital form investors.
https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=18353903&cmid=845044 4/6
MNG2601-24-S1 TOPIC 5 CONTROLLING: A RESPONSIBLE APPROACH Assessment 6
QUIZ
Started on Friday, 26 April 2024, 7:34 PM
State Finished
Completed on Friday, 26 April 2024, 7:52 PM
Time taken 18 mins 40 secs
Grade 13.00 out of 15.00 (86.67%)
Question 1
Correct
Mark 1.00 out of 1.00
_____ is a strategic management tool, based on four perspectives namely financial, customer, learning and growth, and _____.
a. Knowledge management; competitive advantage
b. The learning organisation; marketing
c. The balanced scorecard; business processes
d. Management by objectives; ethics
Question 2
Correct
Mark 1.00 out of 1.00
In _____, the output of one unit becomes the input for the next unit. The second unit is directly dependent upon the first unit to
finish its work before it can begin its assigned task.
a. sequential interdependence
b. pooled interdependence
c. reciprocal interdependence
d. pooled dependence
Question 3
Incorrect
Mark 0.00 out of 1.00
_____ leaders have the capacity to motivate people to transcend the performance expected from them
a. Transformational
b. Servant
c. Charismatic
d. Transactional
https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=18353903&cmid=845044 1/6
,4/26/24, 7:55 PM Assessment 6: Attempt review
Question 4
Correct
Mark 1.00 out of 1.00
Study the following list of motivation theories to answer the question.
1 Equity theory of motivation
2 Maslow’s hierarchy of needs
3 Herzberg’s two-factor theory of motivation
4 Expectancy theory of motivation
5 McClelland’s theory of motivation
Which one of the theories of motivation can be represented by the following equation
Motivation = Valence x Expectancy x Instrumentality
a. 3
b. 4
c.
d. 2
e. 5
Question 5
Correct
Mark 1.00 out of 1.00
Which motivation theory postulates that people will act according to their perceptions that their work will lead to certain
performances and outcomes and by how much they value the outcomes?
a. Equity theory
b. Reinforcement theory
c. Goal-setting theory
d. Expectancy theory
https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=18353903&cmid=845044 2/6
,4/26/24, 7:55 PM Assessment 6: Attempt review
Question 6
Correct
Mark 1.00 out of 1.00
Study the following list of motivation theories to answer the question.
1 Equity theory of motivation
2 Maslow’s hierarchy of needs
3 Herzberg’s two-factor theory of motivation
4 Expectancy theory of motivation
5 McClelland’s theory of motivation
6 Equity theory of motivation
‘All people, regardless of their personal profile, have three motivational needs that affect their performance, namely the need
for achievement, the need for affiliation and the need for power.’
Which one of the theories listed is associated with this statement?
a. 6
b.
c. 3
d. 5
e. 2
Question 7
Correct
Mark 1.00 out of 1.00
Which one of the following options is not a reason for the importance of control? It _____.
a. ensures that costly mistakes are avoided, especially in complex organisations
b. ensures that the organisation’s resources are deployed in such a way that it attains its
c. ensures that the organisation’s goals and objectives are realised or that actual performance ties in with
predetermined standards.
d. results in better quality and enables management to cope with environmental change
Question 8
Correct
Mark 1.00 out of 1.00
The third step in the control process is to _____.
a. measure deviations
b. take corrective action
c. reward employees
d. set performance standards
https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=18353903&cmid=845044 3/6
, 4/26/24, 7:55 PM Assessment 6: Attempt review
Question 9
Correct
Mark 1.00 out of 1.00
Which one of the following is NOT a characteristic of an effective control system?
a. It has the ability to accommodate change.
b. It provides a goal-orientated picture of the situation.
c. It is integrated with planning.
d. It provides control data that are as subjective as possible.
Question 10
Incorrect
Mark 0.00 out of 1.00
On 21 April 2016, Taste Holdings opened the doors of the first Starbucks in Johannesburg, bringing the full Starbucks
experience to Rosebank. Taste Holdings, under an agreement with Starbucks, is a business franchise group holding the rights
to own and open Starbucks stores in South Africa. This was not the end for Starbucks in South Africa. In 2019 Adrian Maizey,
CEO of Rand Capital Coffee (RCC) bought the rights to own and operate Starbucks in South Africa. RCC bought the 12 stores
for R7 million rand. After the acquisition, Rand Capital Coffee (RCC) inherited the 12 Starbucks stores, with plans to continue
expanding the brand to roll out 30 new stores by March 2022. RCC planned to restructure the business model to include
economies of scale, and to enter an agreement with Shoprite Checkers. This agreement extended Starbuck into regions and
neighbourhoods that would have otherwise not been a viable business option. The change in strategy involves moving away
from large store roll outs, and towards smaller kiosk-format locations, reaching more market segments. Despite the 2021
disruptions of the pandemic, the related lockdowns, looting, strikes, load- and water-shedding, RCC managed to open 41
additional stores in December 2022. Under RCC, a total of 54 stores were opened in 2022. Which one of the following options
is an example of a market development strategy followed by RCC?
a. Buying the 12 Starbucks stores from Taste Holdings.
b. Restructuring the business model to include economies of scale.
c. Entering into an agreement with Shoprite Checkers.
d. Growing the business and opening 41 new Starbucks stores in 2022.
Question 11
Correct
Mark 1.00 out of 1.00
On 21 April 2016, Taste Holdings opened the doors of the first Starbucks in Johannesburg, bringing the full Starbucks
experience to Rosebank. Taste Holdings, under an agreement with Starbucks, is a business franchise group holding the rights
to own and open Starbucks stores in South Africa. Taste Holdings is a South African-based management group that owned
and licensed a portfolio of brands such as The Fish & Chip Co, Maxi’s and Domino’s Pizza, as well as NWJ, Arthur Kaplan and
World’s Finest Watches. Under this alliance, Taste Holdings opened 12 Starbucks in South Africa. The Starbucks stores did
not perform optimally in 2018. In the same year they paused all roll out plans to investigate the matter. They found that the
Starbucks business model was not suited for the South African market. South Africa consumers, for example, do not like
strong coffee, which is what the brand is known for. Which one of the following strategies, implemented by Taste Holdings,
follows when a strategic business unit falling into the dog quadrant of the Boston Consulting group growth-share matrix?
a. Taste Holdings started to liquidate its food division as they could not find a buyer for Domino’s Pizza.
b. Growing the business and opening 12 Starbucks stores.
c. In 2019, Taste Holdings, also restructured their operations to eliminate inefficiencies.
d. They paused all roll out plans, to secure additional capital form investors.
https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=18353903&cmid=845044 4/6
