IAHSS Advanced Officer Certification ACTUAL Questions and Answers Latest Solution 2023.

What is the primary role of a security officer in crime prevention? - ANSWER Reduce the opportunity for a person to commit a crime Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? - ANSWER Initiating some action to remove or reduce the risk What must be done about life safety deficiencies found in the hazard surveillance tour? - ANSWER Correct them immediately What is the purpose of crime analysis? - ANSWER Identify problems and develop strategies to reduce problems Which of the following is easier and more cost efficient for an institution? - ANSWER building in security systems during building design Healthcare facilities that provide _________ customer service motivate customers to tell others about these organizations - ANSWER excellant Process improvement in customer service can be measured how? - ANSWER Surveys, Monitoring performance, Bench marking, Service standards ________ can be an excellent way to measure customer service and improve performance. - ANSWER Feedback ________ is an element in improving customer service - ANSWER Identifying customers-Attitude-Communication-Training Communication is ___________ - ANSWER 93 percent body language, 7 percent words Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? - ANSWER foreseeability The major source of premise liability in healthcare is from - ANSWER slips and falls Property owners have a ______ duty to maintain the property in a _____ condition. - ANSWER legal...reasonably safe