BA105 Exam 1 Questions with Complete Solution

A(n) ____________________ or information worker is one who generates, processes, and exchanges information. - Answer-knowledge The person with whom the message originates is known as the - Answer-sender The process of converting an idea into words or gestures that will convey meaning is called ____________________. - Answer-encoding The medium over which a message is physically transmitted, such as e-mail, cell phone, or spoken word, is called the ____________________. - Answer-channel In the communication process, the individual for whom the message is intended is the - Answer-receiver The verbal and nonverbal responses of the receiver create ____________________, which helps the sender know that the message was received and understood. - Answer-feedback ____________________ occurs when people interpret the meanings of words differently - Answer-bypassing . The three primary functions of business communication are to inform, to persuade, and to promote ____________________. - Answer-goodwill Policies, procedures, directives, job plans, and mission goals flow ____________________ from managers to employees. - Answer-downward Feedback from employees to management forms the ____________________ flow of communication in most organizations. - Answer-upward The ____________________ is an informal channel of communication that carries organizationally relevant gossip and functions through social relationships - Answer-grapevine ____________________ skills, such as the ability to use Microsoft Word or to prepare an income statement, refer to the technical skills in your field. - Answer-hard ____________________ skills include competencies such as listening proficiency, nonverbal behavior, and etiquette expertise - Answer-soft In Tuckman's team growth model, during the ____________________ stage of team development, individuals get to know each other and search for similarities as they attempt to bond - Answer-forming During the ____________________ stage of team development, tension subsides, roles are clarified, and information begins to flow among members - Answer-norming ____________________ describes faulty decision-making processes by team members who are overly eager to agree with one another - Answer-groupthink Teams may reach a decision by ____________________, which requires that discussion continues until all members have aired their opinions and, ultimately, agree - Answer-consensus One of the simplest collaboration tools is ____________________ (also called teleconferencing) in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone - Answer-audioconferencing . ____________________ listening enables you to judge and evaluate what you are hearing - Answer-critical Use ____________________ time, the extra time you have between the speaker's ideas, to review what the speaker is saying. - Answer-lag ____________________ communication includes all unwritten and unspoken messages, both internal and unintentional. Examples include eye contact, facial expressions, body movements, space, time, distance, and appearance - Answer-nonverbal