IHOP Service Excellence Questions and Answers Already Passed

IHOP Service Excellence Questions and Answers Already Passed 1. What is the role of the greeter? Greets and coordinates seating of the guests 2. What is the role of the Scout? guide the customers, seats the guest, and communicate the seats of the guest 3. What is the role of the Server? the Server acts as a Food Runner, Manicures tables and serves as Service Neighbor to the other Server(s) in their Zone. 4. What is the role of the Expeditor? Ensures guest orders are prepared and plated correctly, garnishes and prepares plates for efficient delivery by seat, calls for Food Runners, 5. What is the role of the Food Runner? Responds to the Expeditor's call for a Food Runner immediately, delivers food to the guest quickly 6. What is the role of the Service Assistance? assists with table Manicuring. 7. What is the role of the Task Force Leader? Trains, assists, and supports fellow restaurant Team Members 9. What are the three main areas the Task Force Leader is responsible for? Host Area, Dining Area, Expeditor Area 10. When are bus tubs allowed in the dining room? bus tubs are never allowed in the dining room. 11. The Service Assistant communicates Table Release to which position(s)? The Scout or Greeter 12. Name 6 of the Service Excellence Table Release Standards. 1. Wash highchairs and booster seats before removing them from the table. 2. Wipe the wall, booth ends, and other surfaces surrounding the table. 3. Clean markings and fi ngerprints from windows and wipe the windowsills. 4. Make sure the floor area is clean. 5. Clean the seats and crumb-catching troughs. Seats must be dry before seating new guests. 6. Table, including edges, is clean and dry. 13. What three items of information should the Food Runner know when delivering food? Table number, plate/seat positions, Server and Neighbor's name 14. What are the two parts of the Service Excellence Warm Welcome? 1. introduce the neighbor and they will also help 2. offer to take the meal with beverage order 15. What are the 6 Service Excellence Pillars? 1. A Warm, Two Part, Service Excellence Welcome 2. Plate announcing vs. Plate Auctioning 3. Check-back, Check-down 4. Service Excellence Table Release Standards 5. Table Manicuring 6. No Bus Tubs in the dining room 16. Where should the coffee pot be placed to indicate the table has been released? keep it in the center of the table. center the coffee pot 1 inch from the edge 17. What is the signal that the beverage order has been