Certified Administrative Professional Exam Questions and Answers, Latest Updated 2024/2025 | 100% Correct

Which of the following choices is not a type of team you'd find in an organization? - ANSWER Finance department personnel What characterizes a cross-functional team? - ANSWER Type of project team with a matrix structure. The informal team role of a clarifier _____________________. - ANSWER interprets ideas, discussions, and issues What is starbursting? - ANSWER A form of brainstorming. Which statement is an example of empathy? - ANSWER I understand how you feel. Which word should be avoided when dealing with customers? - ANSWER Not my job. Which of these choices is not a guideline for effective telephone communication? - ANSWER Putting off action until later. ____________________ is a means of sending a message. - ANSWER A channel. __________________ pertains to sound that can be described as high or low. - ANSWER Pitch. Which of the following is not a form of active listening? - ANSWER Casual listening. Which of the following choices is not an IAAP core value as it relates to the cornerstone of ethics? - ANSWER office politics What are values? - ANSWER Personal beliefs about what is right and wrong. Which of the following choices is not related to worker's rights? - ANSWER Total quality management (TQM) Calling in sick to work when you're perfectly well is an example of _______________ - ANSWER misuse of time. All things considered, when is the best time to deliver a talk or make a presentation? - ANSWER Mid-morning Which of the following choices is key for overcoming stage fright? - ANSWER Knowing your topic well. Which of these choices is not a guideline for giving an effective public speech? - ANSWER Use a stationary microphone. Certified Administrative Professional Exam Questions and Answers Latest Updated 2024/2025 | 100% Correct If you've been given 20 minutes to make a presentation, what should you do if you know you're going to run over the allotted time? - ANSWER Stop at 20 minutes and let the audience know you can be reached personally for the remaining information. Which of the following is not a leadership trait? - ANSWER Reluctance to take risks What is a common problem with delegation? - ANSWER Bosses do not provide sufficient or accurate information. Which approach should you use when you place great importance on readers' interest of written correspondence? - ANSWER "you" approach What is the first step in planning a message for written correspondence? - ANSWER Identifying objectives Which of the following choices will help you adjust your written message for a receiver? - ANSWER What are the ages and gender of the readers? Which of the following choices reflects a direct order of a written message? - ANSWER Present the main idea first. What is the definition of editing? - ANSWER Reviewing and revising written content to improve form and content. What type of document includes To:, From:, Date:, and Subject: lines? - ANSWER Memorandum How is the process for a report different from other written correspondence? - ANSWER It may be necessary to perform research