APCO TEST --- STUDY GUIDE GRADED A+

PSAP stands for - Answer-Public Safety Answering Point NIMS is abbreviation for - Answer-National Incident Management System Professionalism is defined by who you are are, what you do, and how others perceive you. True or False - Answer-True Standard of Care - Answer-The level of duty owed by one person to another TCC stands for - Answer-Telematic Call Center A Telematics call that is similar to a 9-1-1 Open Line Call - Answer-A. An emergency with voice call B. An airbag/telemetry activation, no voice call C. A stolen vehicle tracking call D. An emergency button activation, no voice call Giving legal advice and/or personal opinions is part of a telecommunicators job. True or False - AnswerFalse The term vital services defines the primary functions or tasks of public safety communications systems. True or False - Answer-True Because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part in handling public safety calls for service. True or False - Answer-False A silent, open-line call must be considered a potential TTY call until proven otherwise. True or False - Answer-TruePersistently asking for the same information without changing the words spoken is: - Answer-A. A technique used with non-english speaking callers B. A technique used with elderly callers C. A technique used with hysterical callers D. A technique that should never be used VoIP - Answer-a technology that allows users to make telephone calls using a high-speed Internet connection instead of standard telephone channels P-ANE - Answer-The number used by wireless carries to route the call and identify the cell site from which the call originates CYMBALS is designed for assistance in - Answer-A. Vehicle descriptions B. Incident descriptions C. Physical descriptions D. Location descriptions Time is a critical factor in structure fires. True or False - Answer-True Fires in travel trailers and camping trailers are classified as structure fires. True or False - Answer-False Maintaining a positive attitude will help reduce stress. True or False - Answer-True Liability - Answer-The responsibility one has for one's acts or omissions. MSAG stands for - Answer-Master Street Address Guide The telecommunicator should always verify the: - Answer-A. Incident type B. Incident offendersC. Incident location D. Incident telephone number NIMS is a comprehensive national approach to incident management. True or False - Answer-True Under certain circumstances, a telecommunicator could be held liable in a negligence lawsuit. True or False - Answer-True The Incident Command System (ICS) is an integral part of NIMS. True or False - Answer-True When handling fire service calls, preliminary dispatch information should be kept to a minimum. True or False - Answer-True The telecommunicator should always reassure callers that response units will be right there. True or False - Answer-False The most important information the telecommunicator needs to receive when processing wireless call is: - Answer-A. Who (caller) B. Where (location) C. What (incident type) D. When (occurrence) Telematics - Answer-Term used for the industry involved in delivering location-based service to consumer driven vehicles The abbreviation used to describe the automatic transmission via wireless technology of critical vehicle and occupant data immediately following a crash. - Answer-A. ACN B. ABC C. GIS D. GPSUnderstanding that everybody has differences along lines of age, race, ethnicity, gender, sexual orientation, economic status, physical abilities, and religious beliefs show respect for and acceptance of: - Answer-A. Similarity B. Diversity C. Uniformity D. Seniority