Customer service specialist study guide 5th edition Chapter 5 quiz with complete solutions

Customer service specialist study guide 5th edition Chapter 5 quiz with complete solutions Because customer service is a complex and demanding field, it requires you to have: A. Intelligence B. Technical skills C. Discipline D. All of the above D. All of the above Commitment to Success means to be compulsive in your drive to succeed A.True B.False B.False Nearly all customer service specialists are: A. Glad to have a job B. hoping to get into a position to boss others C. Success oriented D. On call all the time C. Success oriented The part of the brain concerned with success should be: A. Ready when it's time to work B. Utilized only when you face difficult decisions C. Calmed down after you have reached your goal D. On call at all times B. Utilized only when you face difficult decisions Which of the following is not one of Dr. Ing's objectives of Customer Service? A. Inquire B. Educate C. Inform d. Relate A. Inquire The only way to become successful in customer service, or as a business leader, is to actively work 80 hours a week at it A. True B. False B. False To properly display Business leadership you need to: A. Learn to boss others B. Have a healthy appetite for success C. Stay aloof with coworkers so they always feel you're busy D. Never try to learn more because you appear inadequate if you do. B. Have a healthy appetite for success To be a successful customer service specialist, you should: