Business Communication Exam Questions and Correct Answers

Business Communication Exam Questions and Correct Answers Knowledge and information workers must be able to think critically, make decisions, and - Answer-Communicate information to others Which of the following statements about global competition is least accurate? - AnswerOnly medium and large companies compete globally Robert must send an e-mail message to a client in turkey. He is carefully selecting his words to ensure that his Turkish client will understand him. Which part of the communication process? - Answer-Message encoding As her supervisor explains a new procedure, Rachel nods her head. Her response is - Answer-Nonverbal communication Differences in frames of reference are especially significant when - AnswerCommunicating with people from a different culture Which of the following statements about communication in today's business organizations is most accurate? - Answer-Web chat is becoming preferred communication channel for online customer service Which of the following is informal organizational communication channel? - AnswerEmployee starts a blog to share personal work experiences, opinions, and observations Covering up incidents, abusing sick days, lying to a supervisor, taking credit for others ideas, inflating grades on resume are all - Answer-Workplace distrust Which of the following is an example of soft skill? - Answer-Having good listening proficiency Organizations form teams because teams are able to respond faster, demonstrate increased productivity, and - Answer-Make better decisions The most effective groups and teams have members who are willing to - AnswerEstablish rules and abide by them Select the most accurate statement about meetings - Answer-Because of the advances in technology the number of face to face business meetings is declining rapidly Devon is planning a virtual meeting. What should he do before the meeting to make sure its productive? - Answer-All of these Which statement about listening is most accurate? - Answer-¾ of high quality communication involves listening Jonathan was just hired as human resource assistant and wants to make a good impression. What should he do when listening to supervisor? - Answer-Show interest by leaning forward and striving for good eye contact Select the most accurate statement about eye contact - Answer-Communicators consider the eyes to be the most accurate predictor of a speaker's true feelings and attitude Which is best advice for sending pro emails on the job? - Answer-Use complete sentences proper punctuation Which is most accurate about globalization of markets? - Answer-China and India have become less fearful about foreign investment creating huge markets Most accurate statement about culture - Answer-Culture is shaped by attitude learned in childhood and later internalized in adulthood Which of the following ethical suggestions does not acknowledge different values but also respect the need for moral initiative? - Answer-Refuse business if options violate your basic values According to some intercultural experts, the most important attitude in achieving intercultural competence is. - Answer-Supportiveness In conversation with a Korean who speaks English, Megan discovers that what she has said has not been understood by him. What should she do? - Answer-Accept blame for the misunderstanding and use simpler language The best business writing is purposeful, persuasive, audience oriented, and - Answereconomical Jenny is an event planner and is responding to an email request from a client. What should Jenny do during the second phase of the writing process? - Answer-Determine the best organizational pattern for her reply message to the client