Problem Determination (RWSW201) Exam Questions and Answers

What does HMM stand for? - ans-Hardware Maintenance Manual Lenovo does not offer in-home or onsite service. - ans-FALSE What question needs to be asked after determining the component with a problem? - ans-When does the issue occur? What are some determining questions to ask when an issue occurs? (Select all that apply) - ans-Does the problem happen when at work or at home? and Does the issue happen when connecting to a Wireless Access Point? Sealed battery warranty service covers ThinkPad Battery replacements and onsite or depot installation. - ans-TRUE Symptoms are the source of the problem. - ans-FALSE Identifying the Problem is a step in Problem Determination. - ans-TRUE What is the first step in problem determination? - ans-Identify the Problem What ways can a Lenovo trained analyst fix a problem? (Select all that apply) - ans-Software update, Settings change, and Editing a system file