HRM Lesson 10 Study Deck Final 2024.

HRM Lesson 10 Study Deck Final 2024. William, a supervisor, is discussing an employee with Barb, the human resource manager at his company. The employee's performance has been falling, and the employee has been absent on several workdays. William is concerned about this change in behavior. The HR manager suggests that William encourage the employee to contact the employee assistance program (EAP) for a referral to a counselor. In which situation would Barb's advice be most appropriate? - ANSWER The employee has the necessary skills but lacks motivation. The receptionist at Brunt Inc. is punctual, polite, and always cheerful. The firm's employees and customers all love her. However, she has difficulty with the clerical tasks that the firm's prior receptionists handled. The receptionist's supervisor recommends redesigning the receptionist's job. That recommendation would be most appropriate in which situation? - ANSWER The employee is highly motivated but lacks ability, and training is not expected to help. What attitude do employees typically express toward performance feedback? - ANSWER They appreciate regular feedback, because they want to know if they are on track. Cameron, a supervisor at Margolia Co., needs to appraise the performance of her subordinate, Stefan. In the context of performance information, what is the least biased source of information for appraisal and why? - ANSWER Managers because their success depends on the employee's productivity. Payton was recently dismissed from her job in a hardware store. She had often been late for work, and she was so unresponsive to customers' needs that the store had received several complaints about her. Furthermore, she frequently complained about policies and procedures. A week after Payton's dismissal, the store's manager learned that Payton intended to sue the company for wrongful dismissal. She was saying she had complained of management's misdeeds, so the company retaliated. How should the human resource department have prepared the company for this situation? - ANSWER by setting up a performance management system that documents employee performance problems Joel is a manager at Malan Inc., and he uses a rating approach to evaluate his employees. He considers one employee at a time and circles a number or a word to signify the degree to which that employee demonstrates a particular trait in the scale. Which approach is Joel using to assess his employees? - ANSWER graphic rating scale