Business Communication Practice Test Questions with Correct Answers

Which of the following is the best example of a soft skill? - Answer-Following proper business etiquette when speaking with a customer Effective nonverbal messages and oral communication skills are examples of - AnswerSoft skills Which of the following has resulted from the prominence of virtual teams? - AnswerWork is increasingly viewed as what you do rather than a place you go Which statement about teams is most accurate? - Answer-Poorly functioning teams avoid conflict. A meeting should be called only if the topic - Answer-Is important to the people involved. Can't wait. Required an exchange of ideas. Saving travel costs and ________ are significant reasons for virtual meetings displacing business travel. - Answer-reducing employee fatigue ____ allows collaborators to access an online virtual meeting room where they can present PowerPoint slides, share files, demonstrate products, and interact with participants in real time. - Answer-Web conferencing Micheal will be taking charge of her first virtual meeting. What should she do to make sure all participants are collaborating successfully during the meeting? - Answer-Project an upbeat, enthusiastic, strong voice. Most people listen at ________ percent efficiency. - Answer-25 To improve your listening efficiency, you should____ - Answer-Paraphrase a speaker's message. People trained in listening to customers ______ - Answer-Try to understand the nuances of meetings plus the facts