CMN 003V EXAM #1 Exam Questions With 100% Correct Answers

CMN 003V EXAM #1 Exam Questions With 100% Correct Answers active listening - answera person's willingness and ability to hear and understand channel - answerthe means by which a message is communicated; a type of pathway cognitive complexity - answerability to consider a variety of explanations and understand a given situation in multiple ways communication competence - answerthe ability to communicate in ways that are effective and appropriate in a given situation content dimension - answerConsists of the literal information being communicated by the message ex: "The printers out of paper" → there is no paper in the printer context - answerthe physical and psychological environment in which you message is communicated decode - answerinterpreting a message downward communication - answersuperiors to subordinates dynamic - answerconstantly changing and evolving as ppl send, receive, and interpret messages from multiple sources emotional intelligence - answerability to understand, express, and manage emotions, and to use emotion to facilitate thought empathy - answerskill at identifying and feeling what others around you are feeling encode - answerput idea into the form of language/behavior that your receiver understands Emotional Quotient (EQ) - answera person's level of emotional intelligence ethics - answerguides us in judging whether something is morally right or wrong explicit rules - answersomeone has clearly articulated these as direct expectations for communicative behaviors ex: supervisor tells you not to talk about your marketing strategies with anyone outside company feedback - answera receivers various verbal and nonvberal reactions to a message formal professional networks - answergenerally have clear lines of authority and reporting structures, shoulder standard sets of responsibilities, and require accountability to other network members formality - answerceremonious quality; ceremonious adherence to rules; something done just for form's sake; Ex. mere formality implicit rules - answerrules that almost everyone in a certain social group knows and follows even though no one has formally expressed them ex: having unspoken rule not to talk about salary informal professional networks - answerconsist of voluntarily professional connections (friendships w coworkers) rather than formal reporting structures language - answerstructured system of symbols used for communicating meaning lateral (horizontal) communication - answeramong peers/colleagues with relatively equal positions message - answerverbal/nonverbal behaviors to which people give meaning Metacommunication - answercommunication about communication; used to avoid misunderstanding and provide listeners with